IT Helpdesk Support Analyst

2 weeks ago


Singapore TALENT LEGAL GLOBAL SEARCH CONSULTANCY (PTE.) LTD. Full time $40,000 - $60,000 per year

Our client, a well-established firm is seeking to recruit for an IT Helpdesk support analyst for their organisation.

Location: Central Singapore

Responsibilities:

  • Attend to first and second level technical support for end-users and also to maintenance and troubleshooting of issues onsite
  • Manage service requests
  • To ensure that the service standard in aligned to the SLA
  • Work with internal teams to resolve cross-functional issues
  • Provide training to users on adoption of new technologies and initiatives on a firmwide basis
    To perform other duties and responsibilities as assigned

Requirements:

  • Degree or Diploma in IT or other relevant discipline
  • Candidates are preferred to have prior experience in desktop support, with good working knowledge in Windows OS
  • Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude
  • Good communication skills and ability to work well in a team


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