Service Coordinator

1 week ago


Singapore WONG FONG ENGINEERING WORKS (1988) PTE LTD Full time

**Responsibilities:
- Working on a 5.5 days’ work week, arrange daily service/technical schedule for technicians.
- Coordinate activities of service or technical personnel focusing on quality and efficiency in service delivery.
- Understand the needs and requirements of customer in order to provide the right information, advice and assistance.
- Answer customer telephone inquiries, orders, service needs and complaints professionally and respond where applicable.
- Ensure debtors control and all jobs are billed promptly and correctly upon delivery.

**Requirements:
- Minimum Nitec in Mechanical Engineering or equivalent technical qualifications with work experience in similar capacity.
- Prior experience in customer service is preferred.
- Ability to communicate at different levels within the organization.
- Have initiative and ability to work independently in a fast-paced environment.



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