Senior Engagement Manager

6 days ago

Singapore beBeeCare Coordinator Full time $60,000 - $80,000
Job Title:

Division Lead

Silver Generation Office: This role involves leading a team to provide care and support services to older adults.


Job Description:
  • Key Responsibilities:
    • Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs). 
    • Sense needs and identify older adults who require additional care and support and coach SGAs on the same. 
    • Consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community. 
    • Ensure that stipulated performance standards, such as approval timelines and outreach targets and, care and support outcomes are met. 
    • Execute operation validation as required to ensure that processes are adhered to and engagement quality and outcomes are maintained. 
    • Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met. 
  • Volunteer Management:
    • Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes. 
    • Recruit, train and retain SGAs and guide them to meet the stipulated performance standards. 
  • Care Coordination and Community Engagement:
    • Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner. 
    • Build relationship with local community stakeholders and partners (such as Regional Health Systems) to identify opportunities for collaboration that are in line with divisional work-plan. 
    • Organise and support local community pilots, including review and evaluation to achieve better social-health outcomes for older adults. 
    • Support community partners in the implementation of the AAC Centre model and other initiatives. 
Required Skills and Qualifications:
  • Degree in any discipline will be an advantage.
  • At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too.
  • Passion in communication or outreach work on public policies.
  • Strong ability to mobilise people into action.
  • Good people and communication skills.
  • Dependable and good problem solving skills.
  • Ability to work in fast-paced and dynamic work environment.
  • Able to work after office hours when required.

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