Alibaba Cloud Group-product Evangelist, Cpaas-singapore
2 weeks ago
**Basic Infomation**
Department:
AliCloud Intelligence Group
Degree:
Bachelor
Work Experience:
5 year
1. Market Research & Sales Enablement - Stay up-to-date on evolving industry trends, regulatory changes, and competitive dynamics in assigned markets. - Deeply understand customer needs, use cases, and pain points related to CPaaS products to better position our offerings. - Own the GTM strategy and execution, collaborating with teams in the field including Sales, Marketing, and other Specialists. 2. Commercial Strategy & Operations - Design and execute operational strategies aligned with product maturity and business goals, driving revenue growth, margin improvement, and overall business health through cross-functional collaboration. - Conduct market segmentation and user analysis to define target customer profiles; develop targeted engagement strategies to increase new customer acquisition and improve retention of existing clients. - Implement data-driven operational frameworks to track customer behavior, identify trends and opportunities, and generate actionable insights for the sales team to drive upsell and cross-sell initiatives. 3. Product Evolution & Customer Experience Enhancement - Collaborate closely with regional sales teams and key accounts to design tailored solutions that address customer challenges and unlock business value. - Gather and analyze customer feedback to identify common pain points and unmet needs; collaborate with product teams to influence feature development and prioritize enhancements. - Document and scale best practices by developing standardized solution templates across industries and use cases. - Identify and onboard ISVs and other partners to co-develop vertical-specific solutions, enhancing product depth and expanding market reach in high-potential segments.
**Position Requirement**
1. Bachelor's degree in Computer Science or a related field; 2. Experience with CPaaS (Communication Platform as a Services), SMS, Messaging, OTT, and cloud-based communication technologies; 3. Bilingual in English and Mandarin. Ability to speak additional languages is a plus; 4. Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams; 5. Ability to travel up to 25% as needed.
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