Mercer Graduate Program

**About Mercer**

Extraordinary people. Extraordinary results. With more than 20,000 employees in more than 40 countries worldwide, Mercer is a leading global provider in talent, health, retirement, and investment consulting. Mercer works with clients to solve their most complex benefit and human capital issues, designing and helping manage health, retirement and other benefits. At Mercer, we say we Make Tomorrow, Today.

**About Mercer Marsh Benefits**

In order to support our team and strengthen the growth of our business in Singapore, we are looking for a Graduate to join our MMB Team. An exciting opportunity to join a new and growing team in Asia and Pacific, which has colleagues positioned in Singapore, Hong Kong, India, Australia and Japan.

Our team primarily supports clients in the development of their Global Benefits Management. Our teams are responsible for supporting multinational clients in their effective placement of Health and Benefits risks in Singapore; this includes being a central point of contact and providing strong strategic advice on how they can address specific client and market challenges.

As a Graduate Trainee you will be expected to play a central support role on accounts lead by an account manager for regional and global clients. You will therefore be expected to be able to build strong relationships with the clients and colleagues, demonstrate effective organizational and project management skills. Given the global nature of our clients, you will also be expected to effectively interact with our global counterparts in other regions.

Mercer prides itself on being thought leaders and our team is responsible for supporting clients on their benefits journey - providing consulting advice on how they can develop their health, risk and wellness initiatives to meet their evolving employee and global company needs. Individuals will need to have a keen interest and a high level of understanding of the latest health trends and have a problem solving mentality.

As a member of the MMB team you will be part of Global and local innovation projects to identify process improvements, efficiencies and automation of tasks. In collaboration with the Account Managers review the best practices and present possible solutions. Collaborate with the team to provide efficiency analysis for example allocation of projects, partnership with outsourcing parties and GBM Pricing mechanism.

**Mercer Graduate Program - Client Associate, Mercer Marsh Benefits**

**Graduate Rotation**- This will involve undertaking at least 3 distinct rotations around the firm during the first 2 years of their employment
- You will rotate around the Mercer Health and Benefits Singapore business and gain exposure to the Local Health Business, The Global/Regional Benefits Team and our benefits technology offering (Darwin)**General Profile**
- No prior work experience required
- A desire to enter a career in Health, Benefits and Insurance
- Interest in working across multiple countries and language skills is a plus, though not a requirement**Core activities**:

- Support and assist the Consultants and Account managers in maintaining a positive client relationship with stable operations delivery. Understand customer needs and requirements and support strategies to enable the team to deliver the expected services.
- Produce client ready content to be presented at annual strategy planning meetings to discuss regional benefits priorities for the upcoming year
- Participate in client meetings and contributing by proving information about active renewals, status updates and ad-hoc requests.
- Ensure that the process within operations are run effectively and efficiently, aligning to client’s expectations
- Manage customer satisfaction by ensuring customer’s complaints and requests are attended within the required TAT and SLA
- Design, development and maintain client management tools that support effective oversight of the accounts.
- Monitor and ensuring that the services being provided to the client are in line with the centralized guidance and in conjunction with general Service Level Agreements.
- Execute clients’ ongoing global benefit strategy, including global benefit financing strategies, through pooling, captives and global insurance programs.**Local Level**
- Liaison with local brokers in each market to ensure the Rules of the Road are understood and followed
- Ongoing tracking of broker arrangement: Tracking and reporting will include details of insured benefits by country, renewal outcomes and recent activities, commissions/fees, pooling status, etc.
- Support brokers in delivering high quality renewal reports to enable the client to take the right decisions.

**Regional/Global Level**
- Provision of information to global and regional contacts as agreed in the Rules of the Road to facilitate decision making on renewals
- Liaison with multinational pooling network partners to obtain pooling exhibits as appropriate and to