Automotive Customer Service Agent

2 weeks ago

Singapore BYD BY 1826 PTE. LTD. Full time

**BYD by 1826**:
**Job Overview**:
As an Automotive Helpdesk Customer Service Agent, you will be the primary point of contact for customers seeking assistance with automotive-related issues, including scheduling of appointment, changing of appointment and other duties. You will provide a high level of customer satisfaction in all interactions.

**Key Responsibilities**:

- **Information Provision**:Offer accurate information on BYD vehicle and service procedures.
- **Appointment Scheduling**:Assist customers in scheduling service appointments with dealerships or repair centers, ensuring a smooth process.
- **Record Keeping**:Maintain detailed records of customer interactions, service requests, and resolutions in the helpdesk system.
- **Product Knowledge**:Stay updated on automotive industry trends, vehicle models, and service procedures to provide informed support.
- **Escalation**:Identify and escalate complex or unresolved issues to senior support as needed.
- **Feedback Collection**:Gather and document customer feedback to help improve automotive services and address recurring issues.
- **Follow-Up**:Conduct follow-up communications to ensure customer satisfaction and resolution of their concerns.

**Required Skills**:

- **Automotive Knowledge**:Strong understanding of automotive systems.
- **Communication**:Excellent verbal and written communication skills to clearly convey information and support.
- **Customer Focus**:Dedication to delivering exceptional customer service and ensuring a positive experience for each customer.
- **Problem-Solving**:Strong analytical skills to diagnose and address complex automotive issues.
- **Attention to Detail**:High level of accuracy in documenting customer interactions and issues.

**Qualifications**:

- **Education**:High school diploma or equivalent; additional coursework or certification in automotive technology or a related field is preferred.
- **Experience**:Previous experience in automotive customer service, technical support, or a related role is highly desirable.
- **Certifications**:Relevant certifications such as ASE (Automotive Service Excellence) are a plus.

**Physical Requirements**:

- Ability to sit for extended periods and use a computer and phone.

**Work Environment**:

- This role may involve working in an office environment, remotely, or a combination of both, depending on company policies.

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