Automotive Customer Service Specialist
2 weeks ago
The primary role of this position is to provide exceptional customer service by handling customer requests for vehicle repairs, modifications, and maintenance.
Key Responsibilities:
- Handle customer inquiries regarding vehicle repairs, modifications, and maintenance.
- Provide professional repair recommendations and prepare cost estimates.
- Manage documentation for costing, claims, and vehicle history.
- Assist with vehicle check-in and attend to walk-in and phone inquiries.
- Coordinate with the Supplies & Logistics team for spare part pricing.
- Perform administrative tasks including cash collection and report preparation.
- Support service recovery and maintain strong customer relationships.
- Carry out any additional duties as assigned by the supervisor.
- NITEC in Automotive Technology or equivalent qualification.
- At least 3 years of experience in the automotive industry.
- Strong communication skills and ability to work independently.
- Valid Class 3 driving license.
- Microsoft Office.
- Ability to work independently.
- Customer relationship management.
- Customer-driven approach.
- Vehicle inspection.
- Automotive repair.
- Driving license.
- Effective communication skills.
- Automotive technology knowledge.
- Teamwork and collaboration.
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