Customer Service Officer

2 days ago

Singapore COGENT AUTOMOTIVE LOGISTICS PTE. LTD. Full time

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.

Role Description

This is a full-time role for a Customer Service Officer at Cogent Automotive Logistics Pte Ltd . The incumbent will be responsible for day-to-day tasks such as processing shipping documentation, providing customer service to clients and ensuring smooth operations throughout the automotive logistics process.

Responsibilities

  • Ensure fulfillment of customers’ order
  • Ensure deficiencies such as customers’ complaints are resolved on time and proper corrective and preventive actions are taken
  • Identify problems and deficiencies in the services/products provided by the company
  • Prepare invoice timely and accurately based on company policies
  • Prepare import/export documents
  • Raise reports on non-conforming services/events and recommend appropriate disposition actions for management approval before activating such actions
  • Any other duties and responsibilities assigned from time to time

Requirements

  • Diploma or equivalent in logistics, supply chain management, business administration, or a related field
  • Minimum 1 year of experience in customer service/ shipping documentation role in a 3PL company
  • Strong knowledge of automotive logistics operations, and customs clearance procedures in Singapore
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners
  • Experience with TradeNet is a plus

Other Information

  • Monday to Friday: 8.30am - 5.45pm; alternate Saturdays: 8.30am - 12.30pm
  • 2-ways company transport @ Jurong East
  • Lunch subsidies
  • In-house gym
  • Medical, dental and insurance benefits
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