Senior Technical Support Engineer

2 weeks ago

Singapore NATIONAL INSTRUMENTS SINGAPORE PTE LTD Full time

NI Optimal Plus is looking for a Senior Level Technical Support Engineer based in Singapore office. This opening is suitable for someone who is enthusiastic to attend technical request from customer and perform various integration tasks between NI OptimalPlus systems and customer’s systems and network. Interested? Hit the "apply" button to join this opportunity.

**Job Description**:
NI Product Analytics Solution is a Big Data analytics software that provides end-to-end solutions enabling automotive, semiconductors and electronics brand owners to protect the product quality and enhance their brand reputations in the market. The Product Analytics IT Operation Centre's primary function is always to ensure all IT Systems provided with maximum service delivery and performance together with a professional point of contact for all our customers' support needs. This role is crucial to ensure the success of our customer’s production sites around the globe and complex mission critical operations. This team also communicates and interacts frequently with other technical support teams across the globe to develop a good all-round understanding of systems and networks. Diligence and attention to detail are also part of many key skills required along with the ability to multi-task and prioritize work efficiently.

**Key Responsibilities**

We are looking for an experienced IT Technical Support Engineer with a strong passion for problem solving to join our team. An excellent communication skillset is crucial for you to be success in this position.

What you will need to
- Be the front-line technical service to provide technical advice and guidance methods, procedures, and assist clients to proceed correct technical implementation
- Understand client’s production practice and technical requirements, be able to compose high level specification and convey clients’ requests to internal support teams
- Be able to simultaneously interact with internal and external teams to provide technical solution for Customers.
- Be responsive to clients’ inquiries and assist in troubleshooting and resolving clients’ challenges
- Lead or participate technical projects or meetings to handover knowledge to your team
- Be able to drive internal technical training sessions to ensure 1st line technical support service is performed up to expected standards

**Basic Qualifications**
- At least 5+ years of working/managing IT projects experience
- Good coordination skillset, know how to prioritize tasks
- Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution
- Degree in Computer/Telecommunication Engineering/Information Technology or equivalent
- Knowledge in Windows and Linux system administration, Networking/ Security and Database administration (SQL server)
- Proficiency in written/verbal English and Mandarin communication

**Preferred Qualifications

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