Junior Technical Support

6 days ago

Singapore ALAGAS NETWORK PTE. LTD. Full time

We are looking for enthusiastic fresh graduates to join our team as Junior Technical Support specialists.

Are you a recent graduate with a passion for networking and technology? Do you have a keen interest in MikroTik products and solutions? If so, we want you on our team We are seeking a motivated and tech-savvy individual to provide exceptional technical support to our clients.

**Key Responsibilities**:

- Assist clients with troubleshooting and resolving technical issues.
- Conduct initial diagnostics and escalate complex issues to senior support staff when necessary.
- Document and track support requests and resolutions in our ticketing system.
- Participate in training sessions to stay updated on the latest MikroTik technologies and best practices.
- Support the setup and configuration of MikroTik devices for clients.

**Requirements**:

- Basic understanding of networking concepts and protocols.
- Familiarity with MikroTik products is a plus but not mandatory.
- Excellent problem-solving skills and a proactive attitude.
- Strong communication skills, both verbal and written.
- Ability to work independently as well as part of a team.

**Interview Process**:

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