Support Engineer

4 days ago


Singapore Marlink Telemar Pte Ltd Full time

**General**

Providing technical support for advanced Maritime Satellite communication solutions in the Regional Maritime NOC(s) in Singapore.

**Main goals**

**Responsibilities and Authorisation**

The Support Engineer (Junior) is responsible for receiving, logging, and carrying out fault correction on the incidents reported by the Marlink end-user/customer - as guided/ assigned by the team.

The Support Engineer (Junior) is also responsible for following up with the end-user/customer and keeping the customer updated on the progress/status of reported incidents.
**Main tasks**
- Documentation of all work related to e.g. incident management and request fulfillment in the Marlink Ticketing System.

**Main knowledge**
- Graduate/ Diploma in Engineering/Electronics/Information Management or equivalent background/experience.
- Knowledge in Networking/routing & IP as well as RF-theory.
- Experience in a technical support/customer service environment.
- Internal/ External training will be provided.

**Main attitude competences**
- Able to work well under pressure and closely together with colleagues
- Dedicated and positive
- A team player
- Detail oriented & reliable
- Extrovert
- Only Singaporeans

**Job Types**: Full-time, Permanent

**Salary**: $3,200.00 - $4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Work from home

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Supplemental pay types:

- 13th month salary
- Overtime pay
- Yearly bonus

**Experience**:

- IT support: 1 year (preferred)



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