Junior Technical Support Specialist

2 weeks ago

Singapore beBeeTechnical Full time

We are seeking a motivated professional to fill the role of Junior Maintenance Support Engineer. This position is ideal for someone looking to start their career in technical support and gain hands-on experience troubleshooting hardware, deploying patches, and supporting CCTV/IoT systems.

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  • Hardware Support:
    • Assist in diagnosing/fixing hardware issues for end-user devices (laptops, printers, mobile devices) and basic IoT equipment (sensors, cameras, cabling).
    • Perform component replacements (RAM, HDD, power supplies) under guidance.
  • Software & User Support:
    • Install OS/applications (Windows/macOS), configure email clients & user accounts.
    • Troubleshoot common software issues (Office 365, VPN, antivirus).
    • Support basic surveillance system operations (NVR reboots, camera alignment).
  • Preventive Maintenance:
    • Conduct scheduled device health checks (disk space, updates, backups).
    • Update asset inventories & maintenance logs.
    • Test/replace consumables (sensor batteries, camera lenses).
  • Emergency Response:
    • Shadow senior engineers during after-hours critical incidents.
    • Document issues in ticketing systems (e.g., ServiceNow).

Requirements

  • Education: ITE/Diploma in IT, Electronics, or related field.
  • Experience: 0-1 year in technical support.
  • Basic familiarity with Windows OS troubleshooting, PC/laptop hardware components, and networking fundamentals (IP addressing, Wi-Fi).

Bonus Requirements:

  • IoT concepts (sensor types, data flow), Mobile device management (Android/iOS), and Remote support tools (TeamViewer, AnyDesk).
  • CompTIA ITF+/A+, Microsoft Fundamentals certifications.

Work Requirements:

  • Willingness for occasional supervised after-hours support.
  • Ability to lift equipment.

Soft Skills:

  • Eagerness to learn IoT/enterprise systems.
  • Clear communication for user support.
  • Detail-oriented documentation.

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