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Technical Support Specialist
2 weeks ago
Job Title: Technical Support Specialist
">Job Description:
This position involves providing technical support to customers, ensuring their satisfaction and trust in our organization. You will be responsible for resolving technical issues, performing maintenance activities, and collaborating with other teams to achieve common objectives.
Required Skills and Qualifications:
- Technical Expertise: Proficiency in a range of processes, procedures, systems, and tool sets is essential. Familiarity with test equipment, leadership principles, scalability concepts, hardware components, cloud computing platforms, knowledge management systems, problem-solving techniques, and reliability standards is also required.
- Communication Skills: Excellent communication skills are necessary for explaining technical information, facilitating teamwork, and building strong relationships with customers and colleagues.
- Leadership and Teamwork: The ability to provide informal guidance and support to junior team members is crucial. Additionally, you should be able to collaborate with other teams to accomplish shared goals.
Benefits:
- Personal Growth: This role offers opportunities for professional development, skill enhancement, and career advancement.
- Customer Satisfaction: By delivering exceptional customer service, you will contribute to the overall satisfaction and loyalty of our clients.
Other Requirements:
- Physical Demands: This position requires extensive walking, standing for extended periods, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., distinguishing between colors, and working in an environment with noise levels that may be challenging for individuals with sensitivity to noise.
- Personal Protective Equipment: You will need to use appropriate PPE, including coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields, when working in a clean room environment.
Tell Employers What Skills You Have:
- Test Equipment
- Leadership
- Scalability
- Hardware
- Cloud Computing
- Interpersonal Skills
- Google Cloud Platform
- Knowledge Management
- Problem Solving
- Reliability
- IP
- Pressure
- Communication Skills
- Customer Satisfaction
- Technical Sales
- Linux
