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Customer Experience Officer
3 weeks ago
Communicate with customers through various channels professionally and meet the required service level agreements.
- Provide accurate, personalised and anticipatory service with complete resolution.
- Take necessary action to provide first contact resolution within the required response time.
- Log all details of engagements with customers in the CRM and track these cases till closure.
- Work as a team to ensure that the contact centre service level is met
- Handle any other administrative functions as assigned by Team Leads / Manager
- To attend briefings/training conducted by Team leads/clients or Managers
**Requirement**
- Have obtained a diploma, with good command of English or mother tongue languages, or NITEC/Higher NITEC qualification with prior experience in customer service.
- Good command of English (written and spoken)
- Highly disciplined and meticulous
- Analytical with good problem-solving skills
- Organised, Self-motivated, Positive attitude and result-oriented
- IT savvy with good working knowledge of MS Office
- Strong phone and verbal communication skills along with active listening.
- Empathetic and customer-oriented, with a passion for service excellence
- Ability to multitask
Contract duration: 24 months
Work location: Ang Mo Kio
EA License No. : 22C0971 | EA Registration no. : R21101298
