Current jobs related to Call Centre Agent - Singapore - UGKS LIMOUSINE PTE. LTD.

  • Call Centre Agent

    23 hours ago

    Singapore ANGELS & CO. PTE. LTD. Full time

    Call centre agent in dental clinic - Reply messages via whatsapp and over the phone - Handle and arrange appointments for patients - Explanation of dental treatment - Assist front desk reception if required

  • Call Centre Agent #56115

    5 days ago

    Singapore ANRADUS PTE. LTD. Full time

    Industry/ Organization Type: Engineering/ Security Systems Installation - Position Title**:Call Centre Support/ Call Centre Agent**: - Working Location: Ubi - Working Hours: 4 days a week (12 hours day/ night shift) - Salary Package: Basic salary up to $2,500 - Duration: 1-year contract (Renewable) **Key Responsibilities** - To call inbound customers and...

  • Call Centre Agent

    2 days ago

    Singapore HAI LECK ENGINEERING (PRIVATE) LIMITED Full time

    We are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Agent. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY! Working Location: Kallang, Central Region **Responsibilities**: - Assist...

  • Call Centre Agent #56115

    5 days ago

    Singapore Anradus Pte Ltd Full time

    Industry/ Organization Type: Engineering/ Security Systems Installation - Position Title**:Call Centre Support/ Call Centre Agent**: - Working Location: Ubi - Working Hours: 4 days a week (12 hours day/ night shift) - Salary Package: Basic salary up to $2,500 - Duration: 1-year contract (Renewable) **Key Responsibilities** - To call inbound customers and...

  • Call Centre Agent

    4 days ago

    Singapore Transcendent Business Services Pte Ltd Full time

    Call Centre Agent Office Hours Location: East Our client is one of the largest third party call centre. Currently it is seeking call centre agent to manage their hotline services - Manage feedbacks/complaints tactfully and resolves issues - Escalate promptly on any request/appeals to respective sources/channels and perform follow-up calls when...

  • Call Centre Agent

    1 week ago

    Singapore WILLIA ESTATE PTE. LTD. Full time

    Welcome to the world of services. Willia Estate is a new age integrated service platform aimed to provide a one-stop service to both local and foreign clients in Singapore. W.E is centred around Asset Management, Real Estate, Mortgage Refinancing, and Legal & Estate Planning. With up to 12 years of experience in the field, our experts across the industry...

  • Call Centre Agent

    2 weeks ago

    Singapore UGKS LIMOUSINE PTE. LTD. Full time

    UGKS LIMOUSINE PTE. LTD. is seeking a highly skilled Call Centre Agent to join our team.Job Description:The successful candidate will be responsible for handling customer inquiries and booking requests via phone, email, and online platforms.A key aspect of this role is coordinating limousine and airport transfer services efficiently, ensuring that our...

  • Call Centre Team Leader

    3 days ago

    Singapore CONNECT CENTRE PTE. LTD. Full time

    **Responsibilities**: - Assist in managing the agents and Call Centre operations - Handle complaints and manage service recovery - Handle the recruitment, training, and development of the agents - Provide administrative support in the Call Centre - Cover the Team Managers' duties and shift where necessary - Any other ad-hoc tasks that may be assigned by the...

  • Call Centre Team Leader

    5 days ago

    Singapore CONNECT CENTRE PTE. LTD. Full time

    **Responsibilities**: Assist in managing the agents and Call Centre operations Handle complaints and manage service recovery Responsible for the agents' recruitment, training and development Provide administrative support in the Call Centre Cover Team Managers' duties and shift where necessary **Requirements**: Singaporeans only Minimum GCE'O' level...

  • Call Centre Agent

    4 days ago

    Singapore CONNECT CENTRE PTE. LTD. Full time

    **Responsibilities** - Handle customer service hotline and provide first level of support - Provide quality customer service to customers over the phone - Listen, probe and question in order to clarify and understand customer needs - Any other ad-hoc tasks assigned **Requirements**: - Singaporeans only - Minimum N Levels or equivalent - At least 1 year of...

Call Centre Agent

2 weeks ago

Singapore UGKS LIMOUSINE PTE. LTD. Full time

The scope of work for a call center agent in a limousine and airport transfer company can include the following:
1. Answering customer inquiries: Responding to customer queries and providing information regarding limousine services, airport transfers, rates, availability, and any other related information.

2. Booking and reservation management: Assisting customers in making reservations for limousine services, airport transfers, and managing their bookings in the system.

3. Customer service: Providing excellent customer service by addressing customer concerns, resolving complaints, and ensuring customer satisfaction throughout their entire experience.

4. Sales and upselling: Promoting additional services, upgrades, or packages to customers to maximize sales opportunities and increase revenue.

5. Handling payment transactions: Processing payments for bookings, verifying credit card information, and providing receipts to customers.

6. Coordinating with drivers and dispatchers: Communicating with drivers and dispatchers to ensure smooth pick-up and drop-off arrangements, managing any changes or updates to bookings, and providing necessary information to drivers.

7. Managing customer feedback: Collecting and documenting customer feedback, including complaints, suggestions, or compliments, and forwarding them to the appropriate department for further action.

8. Maintaining accurate records: Keeping detailed and up-to-date records of all customer interactions, bookings, payments, and any other relevant information.

9. Adhering to company policies and procedures: Following company guidelines, protocols, and standard operating procedures to ensure consistent and high-quality customer service.

10. Continuous learning and improvement: Staying updated with company policies, services, and industry trends, and participating in ongoing training programs to enhance knowledge and skills.

Note:
Must be able to work night shift and weekend.