Client Service Officer

EFG Bank is the Swiss private banking subsidiary of EFG International. Headquartered in Zurich, it has an international network spanning Europe, Asia Pacific, Middle East and Latin America, and manages assets for private clients all over the world. The bank’s services comprise asset management and investment counselling, investment funds, securities brokerage, estate planning and a full array of banking services. EFG Bank offers a stimulating and dynamic work environment.

The Client Service Officer (CSO) role works closely and supports the Client Relationships Officer (CRO) in serving our high net worth clients.

**Key Roles & Responsibilities**:

- Support Client Relationship Officers (CROs) in serving high net-worth clients
- Provide CRO marketing support ing the following:

- Account documentation - prepare and process account opening documentation for HK, Singapore and other entities. To manage and follow up the whole account opening process to ensure full compliance to the requirements before passing the documents to Operations and proper deliveries to relevant centers of pre-agreed services.
- Trades transactions - accept, confirm and execute clients’ orders, including but not limited to money market, securities and FX transactions. Confirm with/advise clients on their order status in a timely manner. Ensure compliance to policy on sales procedures (e.g. voice log), suitability checks and etc.
- Account maintenance - include but not limited to monitoring of clients’ account balance, securities position (bonds, equities, funds and structured products, etc) and credit positions. Assist CRO in monitoring clients’ loan/collateral margins and ensure prompt regularization of excesses by clients.
- Attending clients inquiries and requests - including but not limited to account status, cash flows movement, interest rate quotation for deposits or loans, foreign exchange rate quotation, fund transfer status, monitoring incoming funds and providing funds transfer advices, and clearing of payments which requires special attentions. Ensure clients’ account/investment/market information and clients’ account positions are always updated accurately.
- CRO marketing support - prepare marketing materials such as brochures, account opening documents and other Marketing materials for trip. Provide daily market information to clients/prospects as part of the marketing strategy. Act as a point of support work such as follow-ups on establishing new account immediately with the relevant centers and ensuring proper delivery of pre-agreed services.
- Ensures compliance with internal and external regulations

**Role Requirements**:

- A diploma/degree holder with minimum 3 years of private banking experience
- Good working knowledge of financial products and knowledge.
- Good understanding of the local regulatory framework relating to AML/CFT as well as FATCA regulations, CRS due diligence etc.
- Good analytical and problem-solving skills
- Strong interpersonal and communication skills
- Team player and able to work independently under tight deadline pressure
- Completed CACS Paper 1 and 2

EFG Bank is the Swiss private banking subsidiary of EFG International. Headquartered in Zurich, it has an international network spanning Europe, Asia Pacific, Middle East and Latin America, and manages assets for private clients all over the world. The bank’s services comprise asset management and investment counselling, investment funds, securities brokerage, estate planning and a full array of banking services. EFG Bank offers a stimulating and dynamic work environment.