Service Quality and Business Support Executive

1 week ago


Changi, Singapore Smarte Carte Singapore Pte Ltd Full time

**Job Specifications (Qualifications/Experiences)**:

- Degree from a recognized university is preferred
- Experience in Service Quality
- Experience in Project Management
- IT knowledge is an added advantage (Digital savvy, able to produce simple videos, apps)
- Good written and verbal communication skills both in English and Mandarin
- Resourceful and process good problem-solving skills
- Self-motivated and able to work well in a team
- Adaptable to change and a good team player
- Good PC skills, especially in MS Office suite (Excel, Word, Publisher, Powerpoint)Core Responsibilities:
1. Custodian and advocate for all service excellence matters
a. Service Training
- Conduct the on-boarding of new joiners, refresher training of existing staff
- Develop materials for toolbox service briefing

b. Awards and recognition
- Keep track of compliments, complaints, service awards
- Identify and review service gaps based on feedback/complaints/ compliments received and propose service initiatives and training programme for continuous improvement

c. Service driven Communications and Initiatives
- Conceptualise new campaigns in engaging the workforce for the service transformation
- Devise ways to engage staff to adopt the service initiatives
- Ability to design in-house posters to engage staff
- Support in the newsletter writing, editing and design work

2. Support for Business matters
a. Business leads and proposals (include write up and presentation)
b. Follow up with billing matters
c. Build rapport and establish good working relationship with client (s)

**Periodic Duties**:

- Attend weekly / monthly meeting
- And other ad-hoc projects as assigned

Bachelors Degree

Minimum of 3 year(s) experience needed for this position


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