Assistant Front Office Manager
6 days ago
**JOB SUMMARY**
Organising and ensuring daily operations in Front Office is being run smoothly by all associates. Assist the Front Office Manager in running the department and take over his duties and responsibilities during his absence. Ensure all associates are properly trained before assigned to do certain task.
**JOB DUTIES AND RESPONSIBILITIES**
- Ensure lobby areas are covered by manager/s or himself most of the time, especially during peak periods and meal breaks.
- Knowing the duties and responsibilities of all associates in order to be more accurate when coaching.
- Ensure weekly rosters are checked and that, sufficient manpower are scheduled on each shift.
- Ensure all coaching and counselling are done / issued accordingly and a full investigation is carried out at all times.
- Do regular checks for cleanliness and proper maintenance at all Front Desk counters and Executive Lounge daily.
- Ensure all associates are practising the Marriott’s culture and teachings.
- Conducting classroom training as and when required.
- Attending meetings such as Leadership, Sales Strategy, P&L Critique as and when required.
- Monitor and ensure Assistant Managers do not have too much paper work as they are solely in charge of operation.
- Checking of VIP’s room when necessary.
- Checking on all logs and communication books to ensure proper procedure / format is being use.
- Constantly check on grooming for all associates. Ensure proper grooming standards are followed accordingly.
- Checking of duty roster to ensure manpower is always sufficient to run operations.
- Handling of associate’s appraisals and managers PAF.
- To be hands on with the duties and responsibilities of all Front Office associates in order to lead the team more effectively.
- Maintain effective service in line with Hotel’s Corporate Image
- Company’s Grooming Standard
Standard Operation Procedures
Departmental Policies
Corporate Policies
17. Cash Handling
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Count bank at end of shift and secure bank.
- Balance and drop receipts according to Accounting specifications.
- Provide change to guests.
- Obtain manual authorizations and follow all Accounting procedures when computer system is down.
- Cash guests' personal checks and traveler's checks.
- Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
18. Any other duties as may be assigned from time to time.
**JOB REQUIREMENTS**
- Minimum Degree in Hospitality Operations Management
- At least 3 years of Front Office experience with Assistant Manager level
- Pleasant personality & excellent presence
- Effective communication skills and problem solving skills
- Ability to conduct training, motivate, coach & guide associates
- Well-organized & great follow up skills and exemplary leadership traits
- Able to start work immediately or within short notice period
**_We regret that only shortlisted applicants will be notified._
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