
Assistant Front Office Manager
6 days ago
**Position Requirements**
- Coordinate with Housekeeping, Engineering and other Departments in handling guests’ requests, inquires and complaints regarding accommodation, service and billing. Ensure that these activities are well executed to ensure guests’ satisfaction with accommodation and services.
- Supervise and guide Assistant Manager and Night Manager in daily Front Office operation.
- See to the preparation and finalization of all Front Office reports, schedules and so on.
- Spot check employees’ performance regularly, correcting any mistakes and inadequacies.
- Train personnel according to the established procedures by conducting regular training, schedule meeting to discuss problems, give instructions and assignment of duties etc.
- Is involved in recruitment process of the new employees along with the FOM or DOR
- Ensure that the investigation of irregularities and undesirable guests and checks on room occupancy discrepancies are properly conducted.
- Receive and greet VIP guests and attend to their inquiries, requests and needs.
- Attend to registration of special VIP guests personally.
- Assist FOM to develop and implement procedures to govern Front Office activities and ensure the Front Office personnel understand and adhere to such approved standard procedures and policies of the Hotel.
- Ensure all guests accounts are properly maintained and controlled.
- Ensure an effective control rooms reservation to avoid overbooked situation and to maximize room revenue.
- Perform any duties that may be assigned from time to time by FOM or DOR.
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Assistant Manager
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Assistant Front Office Manager
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Assistant Front Office Manager
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7 days ago
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Front Office Manager
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