Assistant Front Office Manager

2 weeks ago


Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time

Meet VIPs and perform guest relation duties and obtain comments and feedback.
- Monitor in implement action plans where necessary for Fans of M.O. member enrolment and premium spend including on property signup.
- Monitor major group movement and coordinate with the various department
- Put up action plan covering all areas of operations in handling major groups.
- Monitor closed-out dates, room inventory and coordinates with Reservations.
- Innovate, initiate and maintain procedures to increase efficiency, productivity and maximum guest comfort and satisfaction. Train colleagues on new work processes, understanding of policies and procedures. Identify training needs and implements effective training program.
- Ensure adequate human resources coverage that meets the demand in the hotel.
- Guide, coach, counsels and evaluates the performance of team members.
- Ensure effective communication via daily briefings, weekly updates and monthly brainstorming sessions within the department.
- Gather feedback and makes recommendation for improvement to the operations.
- Drive quality and service levelin all areas and ensures highest quality of service is delivered at all times.
- Attend to guest complaints and acts accordingly to ensure full recovery and guest’s satisfaction.
- Coordinate with Finance on bill discrepancies and disputes.
- Correspond with guests on matters pertaining to disputes and late charges.
- Maintain an active presence in Lobby and Front Driveway during peak hours.
- Attends meetings and briefings in the absence of the Front Office Manager.
- Prepare weekly manpower planning for the entire department ensure optimum efficiency and cost effective.
- Perform any other reasonable duties as required by the Front Office Manager.

**Requirements**:

- At least 2 years of working experience as Assistant Front Office Manager in luxury hotel is required for this position.


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