Assistant Manager, Front Office

The Warehouse Hotel was built in 1895 along the Singapore River as part of the Straits of Malacca trade route. At that time, the area was a hotbed of secret societies, underground activity, and liquor distilleries. Today, while much of that history has disappeared, one building is being meticulously restored as a modern boutique hotel, focusing on heritage and local culture. The Warehouse Hotel delivers thoughtful hospitality with historically-detailed rooms, classic local dishes and craft cocktails.

The Warehouse Hotel is an inspiring 37-room hotel, housed in a prominent conservation building on the bank of the Singapore River within the vibrant neighbourhood of Robertson Quay. A meticulously restored icon with a unique history, the hotel is operated by The Lo & Behold Group.

We are looking for a passionate, customer-driven individual to fill the role of Assistant Front Office Manager. Reporting to the Operations Manager, the Assistant Front Office Manager leads the day-to-day management of Front Office operations while contributing to the overall achievement of business goals through superior customer & employee loyalty, profit leadership and continuous innovation. This role requires a business focused leader who ensures consistent top-notch service standard and guest satisfaction while leading and developing a team.
**Assistant Manager, Front Office**
**Management Duties**
- Close collaboration with Operations Manager to identify means to maximize profitability and manage expenses to achieve budgetary objectives.
- Co-ordinates with the housekeeping department on upkeep of rooms and maintenance plans during seasonal occupancy.
**Front Office / Guest Service**
- Ensures smooth operations of the Front Office Operations, and oversees both the front office team and external service vendors (concierge, valets etc) to ensure optimal hospitality experience for all guests.
- Perform manpower planning and deployment in accordance to business needs.
- Responsible for room status control to ensure optimizing of occupancy and average room rate to ensure maximum comfort for the guest while operating at optimum efficiency.
- Awareness and close monitoring of room situation, expected occupancy, VIP arrivals, forecast, promotions, banquet and conference events.
- Work closely with reservation / sales team on VIP / large group reservations, room inventory, guest enquiries and follow-up (if any)
- Manages and attends to all guest inquiries, feedback and complements with promptness, courtesy and efficiently and that all service recovery matters are handled with tact and diplomacy.
- Maintains and records all incident records via a tracking log for reporting
- Manages and attends to all guest inquiries, feedback and complements with promptness, courtesy and efficiently and that all service recovery matters are handled with tact and diplomacy.
**Training**
- Lead, motivate and develop the front office team so as to achieve the division’s objectives.
- Developing training plans and appropriate materials (including hotel and industry related compliance curriculum, e.g. Innkeepers Act) to train the team to deliver consistent top-notch service standards.
**About The Lo & Behold Group**:
The Lo & Behold Group is a hospitality company that creates, owns and operates a series of timeless, thought-provoking concepts, each with a unique story and a distinct perspective on the cultural-culinary landscape. While each has a personality of its own, the properties are united by a carefully considered sense of place, purpose, pioneering design and above all, a commitment to creating awesome experiences for all who walk through our doors - employees, partners and customers alike.

Our multi-award-winning properties currently include Loof, OverEasy Fullerton, Tanjong Beach Club, Extra Virgin Pizza, Claudine, Odette, The Warehouse Hotel, Po, Le Bon Funk, and Esora. We have an exciting pipeline of projects for the year ahead.

We are an established company with an impressive track record, yet we remain young at heart and maintain a strong entrepreneurial spirit that constantly challenges the status quo as we continue to expand.

**Requirements**:

- Possess at least a Diploma in Hotel Management or related qualifications
- Minimum 5 years of relevant experience with at least 3 years in a managerial capacity
- Highly motivated individual with a positive attitude
- Excellent communication and interpersonal skills
- Ability to multi-task and work in a high-volume atmosphere
- Proven ability to lead others and positively influence employee behaviour
- Computer literacy is essential

Job types: Full-time, Part-time

Work location: On-site