Production Support Lead

3 days ago


Singapore Continental Technology Solutions Full time

**Job description:

- **
**Responsibilities***
- Support BPM Platform
- Monitor System health check & work towards continuous improvement to prevent system issues by early problem detection.
- Manage end to end Incident Management including investigation, recovery of service, and post recovery verification.
- Manage customer queries and reported incidents to closure. Ensure the incidents are closed within the agreed SLA with business.
- Work with infra support including Middle Ware, DBA and SAs on system maintenance & infra related issues troubleshooting.
- Support system maintenance or deployment during weekends or non-business hours
- Work in shift operational support for all production practices during weekends and holidays with rotation

**Requirements***
- Has a degree in Computer Science or equivalent course
- Must have banking experiences
- Proficient in MariaDB, Oracle DB, MYSQL, SQL query language
- Being responsible, a team player, detail-oriented, with good analytical & communication skills.
- Added advantage to have experience in Banking & Payments background.

**Shift Timing:

- **
***
a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.
Need to support including night shift, weekends and public holidays.

**Contact Person**

**Aravind**

**+65 69501265**
*



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