Product Advisory Lead
2 weeks ago
Aspire is the leading all-in-one finance operating system for growing businesses in South-East Asia. We are on a mission to reinvent business finance for a new generation of entrepreneurs and business owners, empowering startups to realise their full potential.
Founded in 2018 by former Lazada founders and executives, **Aspire has raised over USD 200M+ across equity and debt from world-class investors.** To power our solutions we have partnered with some of the best companies in the world such as Visa and Wise.
In 2020 we were awarded **Hottest Startup by Singapore Business Review** and **Finalist MAS Fintech Awards, **and in 2021 were named in **LinkedIn's Top 5 Startups to work for in Singapore.**
You will be amazed by the energy and experience of our team. We are a team of ex-entrepreneurs, ex-founders, and high-achievers with international backgrounds. We team up to reach the highest standards in what we do, and don't take NO for an answer.
We are expanding rapidly. Are you a top talent? Are you passionate about entrepreneurship? Join us and make an impact in the fintech space.
**ABOUT THE ROLE**
Your team acts as product expert & advisor to customers & internal Aspire teams. You generate key insights in product & customer experience and drive improvements.
- Handle severe product issues escalated by other Aspire teams (support, success, sales teams ) and provide support to clients & internal teams on the most sensitive and complicated product issues
- Drive product and process improvements by using customer & product insights, identifying opportunities, and delivering solutions for scalability
- Contribute to the development of internal products and processes by representing the customer in identifying product enhancements, ensuring customer usability for new product launch, and developing documentation and training materials
- Conduct weekly product testing and identify key gaps in UI/UX in product
- Create and maintain FAQs and self-help material for customers and other customer facing teams
- Engage with our other teams, such as support, onboarding, compliance, product, legal, and marketing teams
- Lead & coach a team of 4
**YOUR PROFILE**
- **You have done it before** - Minimum 5 years experience; Track record in tech company, ideally in a customer facing role
- **You are an outstanding communicator with clients** - Your replies are structured, concise, clear, and written in good English. You have high EQ and know how to handle clients & stakeholders.
- **You are resourceful** - You may have never faced a problem before, and nobody in the company may have a solution for you, but you will find a solution
- **You are hungry and have the spirit of a warrior** - Positive attitude, self-motivated, and have full ownership of your scope
- **You are customer-obsessed** - Putting yourself in the shoes of the customer comes naturally to you
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