Director of Event

4 days ago

Singapore THE PAN PACIFIC HOTEL SINGAPORE Full time

**Position Summary:
The Director of Event is integral in developing associates through collaborating with both the Restaurants, Bars & Events team and Singapore Sales team in ensuring processes are adhered to, providing detailed overview of the planning and execution of all related events and delivering memorable experiences to the guests which will drive financial excellence.

**Job Duties**:

- Collaborate timely with all related Operations team on guests’ requests, requirements and logístical matters.
- Drives high levels of guest satisfaction through the consistent execution of all brand standards, visible operational leadership and hands-on interaction with guests and associates.
- Handles any constructive feedback from guests.
- Cultivates a positive culture surrounding the eGCC platform and formulate strategies to continually improve the guest experience.
- Collaborates with the business unit’s chef to continually review and refresh menu offerings as deemed by locality and region.
- Ensures pre and post events follow-ups are conducted timely.
- Close coordination with Sales and Catering Sales in the management of function space.
- Communicates effectively with Catering Sales and Revenue Management on groups’ booking pace and conversion of enquiries.
- Ensures proper expenses and cost control with required services and standards and monitoring the financial performance of the unit in this process.
- Ensures guests’ profiles are promptly updated and database is kept properly and motivates the team to anticipate guest needs.
- Establishes new accounts.

**Talent Profile**:

- 10 years or more experience in a similar role in a 5-star Hotel.
- Proven record in delivering operating results in operations focusing on personalised service.
- Experienced in managing diverse relationships.
- Diploma or Degree from a recognized hospitality / tertiary institution.
- Has an understanding of budgeting and financial management
- Highly adaptable with the ability to direct changes.
- A good people manager with ability to motivate a well set team.
- High level of both verbal and written communication.

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