Client Service Network Officer

1 week ago


Singapore Hyred Full time

GENERAL DESCRIPTION
This is a middle office role supporting the independent validation and timely delivery of clients instructions/ documents from the Front to Back Office for processing. The team also acts as a point of contact for the Front by supporting them with operational queries.
KEY FEATURES OF THE POSITION
Stakeholder / Client Management
Act as the point of contact for the Front office supporting operational queries
General
Perform independent verification of clients instructions
Perform Independent Call Back to clients for High Risk Transactions as a form of anti-fraud deterrence
Co-ordinate & ensure smooth and timely delivery of clients instructions/documents between two processing locations (SG and HK)
Process Closure of Accounts and all their related requests
Support quarterly Periodical Fee processing
Perform Signature Verification for non-account life cycle related documentation
Process new, renewal or termination of Bankers Guarantee for credit card clients
Assist to prepare quarterly updates of the Banks Authorized Signatory List to various counter parties
Prepare Audit Confirmation & Custody Declaration for clients auditors and external asset managers (EAM) respectively
Regulatory Responsibilities &/OR Risk Management
Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations.
SKILLS REQUIREMENTS OF THE POSITION
Personal and Social
Meticulous and accurate in executing work assigned with a strong risk control approach
Able to multi-task and work under time sensitive environment
Team player with the capability to work independently
Excellent inter-personal skills
REPORTING LINE - Functionally to Head, Asset Transfer & Document Verification (CSN)
OTHER INFORMATION

Working hours - 5 day week (9 am - 6 PM). There will be 1 day in a work week when the working hours will be 10am to 7pm.
Location - Marina One (downtown/ Shenton area)



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