(Jp) Customer Service Executive
7 days ago
**Monthly Salary**:$2400 - $3000
**Location**:East (Changi)
**Working Hours**:9am - 6pm
**Perks**:AWS and Bonus
**Roles & Responsibilities**
- Receive cargo bookings and reservations from customers.
- Manage cargo booking, planning, and closure to optimize cargo space and loading.
- Address customer needs and uphold service levels specified by the Airlines and the company.
- Handle the planning and resolution of customer complaints, claims, and tracing.
- Compile accurate Cargo Sales Reports (CSRs) and submit them to airlines, agents, and the accounts department in a timely manner, meeting set deadlines.
- Coordinate with airline operations, Ground Handling Agents (GHAs), and customers/agents to ensure compliance with IATA regulations in the submission of cargo.
- Assist Sales and Senior Managers in quotations and telesales.
**Requirements**:
- Diploma or higher qualification in Supply Chain is preferred.
- A minimum of 1 year of relevant experience.
- Training will be provided.
**Recruit Lync Pte. Ltd. | EA Licence Number: 22C1000**
Poh Chew Leng, Jaslin | R22108798
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