Customer Service Officer

2 days ago


Singapore JP Infotech Full time

Customer Service Officer

Basis knowledge on MS word, Excel
- Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Solicit customers’ feedback and identify problem trends for improvement actions
- Any other ad-hoc administrative support assigned when need arises

**Job Type**: Contract

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location



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