Centralised Sales Support Manager

3 days ago


Kallang, Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**:

- Plays a critical governance and sales support role that translates client purchase order into a sales order for products, services and solution business.
- Lead high-performing teams, attract and retain talent, provide mentorship and guidance to CSS teams
- Develop CSS strategy that aligns with the organisation’s strategy
- Establish a standardized discipline (policies, processes, and procedures) for managing the CSS organization
- Develop risk mitigation plans
- Foster a value-based culture and a culture of accountability in the organisation
- Provide BU heads insights into performance and efficiency
- Liaise with internal and external stakeholders to promote understanding of CSS performance
- Develop communications content and manage communication infrastructure
- Advise management on the organization’s exposure to risks
- Drive improvements to the organisation's operations through feedback and identification of issues
- Drive the organisation's governance, compliance issues and reporting
- Identify and monitor a suite of measures to reflect the operational performance
- Assemble data, analyse processes and systems, identify gaps and improvement areas and propose quality improvements
- Handle complex service recoveries and develop plans to improve service quality



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