Customer Service

2 weeks ago

Kallang, Singapore Spot Talents Pte Ltd Full time

**Medical Service Provider Company**

Customer Service & Sales Support Admin

Basic: SGD 2000 - SGD 3000

Working Hour: 5Days

*8.30AM - 5.30PM

Location: Boon Keng

**Responsibilities**:
**1. Sales Support**
- Assist the sales team with administrative tasks.
- Maintain and update customer databases
- Coordinate with the logistics to ensure timely delivery of orders.

**2. Customer Support**
- Troubleshoot and resolve customer issues related to products, services, or orders and escalate issues to the appropriate department
- Track and follow up on unresolved issues to ensure timely resolution and ensure customer satisfaction.
- Maintain a positive and professional attitude when interacting with customers.

**3. Administrative Tasks**
- Assistance with internal or external meetings and events.
- Organize and maintain sales and customer-related files and documents.
- Manage and maintain office supplies.

**4. Communication and Coordination**
- Liaise between the sales team, customers and other departments.
- Communicate with suppliers, vendors, or distributors to support the Singapore office

**5. Data and Inventory Management**
- Update and maintain accurate customer and sales records in systems.
- Prepare weekly/ monthly sales reports and track performance metrics to support the sales team.
- Analyze data to identify trends and areas for improvement
- Monitor inventory levels and coordinate with respective teams to ensure stock availability.
- Track orders from placement to delivery and ensure timely fulfilment.

**Requirement**:

- At least 1-3 years of experience in sales/ customer service/ administration, or a similar role
- Diploma/ ITE in business administration or similar preferred
- Excellent verbal and written communication for interacting with customers and internal teams
- Able to work in a fast-paced environment with mínimal supervision and cope with company expansion plans
- Ability to manage multiple tasks and prioritize effectively.
- Patience, empathy, and problem-solving abilities to handle customer inquiries and complaints.
- Accuracy in data entry, order processing, and documentation.
- Attitude is everything - you must be a team player with the ability to work cohesively with others.
- Be a strong communicator who leads by example, upholds our core values and exhibits expected.

**Kiang Yu Seng (Calvin) - R1549967**

**Spot Talents Pte Ltd (21C0810)**

**Job Types**: Full-time, Permanent

Pay: $2,000.00 - $3,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Work Location: In person

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