Head of Digital Platform Management

7 days ago

Singapore HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as a **Head of Digital Platform Management.**

**Principal Responsibilities**
- Provide strategic direction to WPB Singapore’s digital platforms (mobile, online banking and security) to achieve digital adoption, sales and other engagement targets
- In close collaboration with local, regional, and global teams, shape the roadmap for enhancing the digital platforms, with an aim to enable the HSBC WPB Value Streams to deliver customer journeys more effectively and efficiently, maximize reuse of digital assets across WPB, as well as ensure regulatory compliance, control and stability of the platforms
- Lead a team of Digital Product and Digital Platform Managers ensuring the timely delivery of the roadmap with a robust Agile planning and delivery process
- Provide business leadership and input in ongoing maintenance of the digital platforms, continuously driving optimization of the customer experience and iNPS
- Build strong relationships, adopting a joined-up approach to execute change at pace
- Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic and functional matrix
- Ensure regular and positive engagement with key support functions such as Risk, Compliance and HR to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target

Requirements

**Requirements**:

- Seasoned financial services professional with experiences in project management, digital platforms/products, strategy formulation and implementation, and people management
- Strong team leadership to manage project teams and engage with diverse business and functional stakeholders, coach and support teams at different levels
- Strong sense of ownership and persistent problem-solving skills with conceptual and analytical capabilities
- A deep understanding of the HSBC Global Value Stream process and procedures, and core banking systems is advantageous
- Strong written communication skills, ability to clearly document the current state and the recommendations

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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