Customer Support Agent

2 weeks ago


Singapore SIX FINANCIAL INFORMATION SINGAPORE PTE. LTD. Full time

SIX operates the infrastructure underpinning the Swiss financial sector and offers a comprehensive range of services around the world in the fields of securities trading and settlement, financial information and payment transactions.-
**Job Introduction
As a Customer Support Agent, you will be in a central position to significantly influence the service experience of our customers worldwide. Together with your local and global colleagues, you ensure that our customers receive high-quality, competent, timely support and communication regarding our data, products, and services.

**What You Will Do**
- Support and manage the operational relationship with our customers
- As part of our global network, provide high quality and timely responses to customer requests, ensuring continuity in our 24/5 request handling
- Be the first contact point in handling product / technical related issue including troubleshooting
- Conduct root cause analysis of customer issues, detect patterns to problems and engage in their sustainable resolution
- Ensuring external and internal incident communication of production problems and technical changes
- Support business growth in APAC by engaging with new customers, products, services and SIX initiatives

**What You Bring**
- High degree of customer centricity and empathy, ability to build relationships with various stakeholders both locally and globally
- Excellent communication, presentation and listening skills for moderating between international teams and customers
- Extremely customer-oriented and precise way of working - team player with a positive attitude
- Quick comprehension, technical flair and resilience, with the ability to keep the overview in hectic phases
- Affinity to technical set ups and delivery channels
- Thorough understanding of various financial data asset classes and enthusiasm to continuously learn about financial markets, regulations as well as about our SIX products and services
- Very good knowledge of English spoken and written, additional languages are a plus. Ideally experience in internal and/or external customer communication



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