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Information Technology Help Desk Support

3 weeks ago

Singapore RGF HR Agent Full time

Information Technology Help Desk Support
Our client is a renowned Japanese IT Solutions provider. They are currently looking for an experienced
IT Support Helpdesk
to join their growing team in Singapore. Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers.
The Responsibilities:
Customer support experience is necessary.
Handle IT support requests from users via email, phone, and ticketing systems.
Perform basic troubleshooting for Microsoft 365, Windows PCs, and business applications.
Conduct initial issue diagnosis and escalate complex problems when necessary.
Maintain and update FAQs and knowledge base for internal reference.
The Requirements:
Minimum of 1 year of experience in helpdesk or technical support (preferred).
Comprehensive training will be provided for those with no prior IT product knowledge.
Basic knowledge of Microsoft 365 and Windows PC operations.
Proficiency in Japanese language is essential to effectively communicate with Japanese Native Stakeholders and Customers.
Team-oriented mindset with a strong sense of responsibility.
Basic understanding of ITIL is advantageous.
Ability to work on shift work, including weekends (No Night shift).
JO Reference:
117495
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology and Customer Service
Industries
IT Services and IT Consulting
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