IT Engineer

3 days ago

Singapore JOB LIONS PTE. LTD. Full time

**My client is an MNC in the west.**

**IT engineers for Help Desk Support**
- Job Description _
- Incidents and Service Requests
- Follow the Incident Management Process
- 1st line support (and possibly 2nd line support) for all internal users worldwide
- Log all relevant tickets (incidents and service requests) received via walk-in or phone call. Initially handle all incoming tickets received via the ticketing system
- Proper investigation and resolution of tickets
- Proper escalation of tickets that cannot be resolved on your end
- Keep the user informed/updated of the incident progresse
- Publish system notification when needed
- Create knowledge articles and other information for end users
- Assist local users in Singapore
- Monitoring of infrastructure and business systems
- Asset Management
- Client Setup and Management
- Produce knowledge articles for internal IT use
- Office hours varies between 0700-1530 and 0900-1730.
- Requirements _
- **Degree in Information Technology **/ equivalent
- Experience within IT support for at least a year.
- Service-oriented and Customer focused
- Positively contribute to the common environment
- Willing to travel
- Eager to learn new skills and obtain new knowledge
- Accountability
- Pay package will be commensurate with experience

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