Current jobs related to Customer Support Agent - Singapore - SIX

  • Customer Support Agent

    2 weeks ago

    Singapore Janio Singapore Pte Ltd Full time

    **Job Title**: Customer Support Agent ABOUT JANIO Janio is a cross-border smart logistics solutions provider in Southeast Asia (SEA), connecting merchants, logistics partners, and major industry players across the globe. As we advance towards building this integrated end-to-end logistics network of key players, our evolving data-intelligent platform will...

  • Customer Support Agent

    1 week ago

    Singapore Rapsys Technologies Full time

    Job Description & Requirements - 1st level helpdesk to respond to calls Provide first call resolution to users who called into our hotline which is public facing, advising on issues Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. - Ensure proper documentation, notification, escalation, tracking and...

  • Customer Support Agent

    2 days ago

    Singapore TAURUS ONE PRIVATE LIMITED Full time

    **ABOUT JANIO** Janio is a cross-border logistics platform that provides an integrated end-to-end logistics solution to merchants across Southeast Asia (SEA). At our core we operate as a smart logistics solutions provider, serving merchants and logistics partners and connecting industry players across the globe. Through Janio, we strive to create a truly...

  • Customer Support Agent

    3 days ago

    Singapore SIX Full time

    We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides. ***Customer Support Agent (Singapore)****: Singapore | working from home up to 60% | Reference 4851 As a Customer Support Agent, you will be in a central position to significantly...

  • Support Agent

    2 weeks ago

    Singapore AGAPE CP HOLDINGS PTE. LTD. Full time

    Job DescriptionWe require a Support Agent to provide excellent customer service and technical support across various touchpoints. The successful candidate will be responsible for understanding customer needs, providing timely and accurate information/assistance, and coordinating with relevant stakeholders to ensure issue resolution.Key Requirements:Good...

  • Agent Workspace Salesforce Support Analyst

    1 week ago

    Singapore FCM Full time

    **Job no**: 518458 **Brand**: FCM **Work type**: Full time **Location**: Singapore **Categories**: Information & Technology To investigate & resolve level 2 & 3 Agent Workspace (Salesforce Service Cloud) and related technologies support cases within an agreed business SLA. **The job responsibilities include**: Platform Support - Investigate and resolve...

  • Managing Agent

    2 weeks ago

    Singapore Nanyang Inc Pte Ltd Full time

    Roles: - Contract - Venue and Events Management Requirement: - Overseeing and managing of event venue booking and usage - Ensure proper documentation of the venues booking are recorded and kept in an orderly manner - Assist hirer on their request pertaining to venue bookings - Regularly update on matters relating to venue bookings and venue management -...

  • Logistics Support Agent

    2 weeks ago

    Singapore ALLIANCE 21 GROUP PTE. LTD. Full time

    About the Position:Job Details:As a Warehouse Operations Agent, you will play a vital role in ensuring the smooth operation of our warehouse.You will be responsible for assisting in daily activities, such as quality assurance, inventory control, and logistics coordination.Main Duties:Support warehouse operations, ensuring accuracy and timeliness of...

  • Kc3 Supervisor- Customer Service Agent

    2 weeks ago

    Singapore Kone Full time

    Did you know KONE moves over one billion people every day. We employ over 55,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life._ - We believe in improving performance through inspiring, engaging and...

  • Customer Experience Agent

    6 days ago

    Singapore JENGA CORP PTE. LTD. Full time

    **Jenga Corp is one-stop professional services for global finance and fintech business and we are looking for a Customer Experience Agent to support our Business Consultants. **About the role**: - Provide administrative support to the Business Development team; - Manage client files and update information daily in accordance to the Company’s policies and...

Customer Support Agent

2 weeks ago

Singapore SIX Full time

We drive the transformation of the financial markets. That’s why we invest in bright minds, in their ideas, knowledge and development. We do that by combining our best sides.

**Customer Support agent****:
Singapore | working from home up to 60% | Reference 5812

As a Customer Support Agent, you will be in a central position to significantly influence the service experience of our customers worldwide.Together with your local and global colleagues, you ensure that our customers receive high-quality, competent, timely support and communication regarding our data, products, and services.

**What You Will Do**:

- support and manage the operational relationships with our customers
- as part of our global support framework, you will provide high quality and timely responses to our customer requests, ensuring continuity in our 24/5 request handling
- be the first contact point in handling data, product and technical related issue including troubleshooting, as well as providing training sessions on various SIX products
- conduct root cause analysis on customer issues, detect patterns to problems and identify solutions to areas for improvement, across teams and locations
- involve in Customer Support global initiatives and process improvements

**What You Bring**:

- high degree of customer centricity and empathy, ability to build relationships with various stakeholders, excellent communication, presentation and listening skills, team player with a positive attitude
- quick comprehension, technical flair and resilience, with the ability to keep the overview in hectic phases, as well an affinity to technical set ups and delivery channels
- understanding of various financial data asset classes and enthusiasm to continuously learn about financial markets, regulations as well as about our SIX products and services
- very good knowledge of English spoken and written, additional languages are a plus

If you have any questions, please call Jake Browne at +44 207 550 5415.

**What We Offer**:
**Flexible Work Models**
We trust our employees and offer a work environment that is well-balanced, productive and fosters success.

**Personal Development**
You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.

**Agile Working Methods**
Whether through scrum or design thinking,
we solve exciting tasks together in teams.