Global Head of Membership

3 days ago

Singapore 67 PALL MALL SINGAPORE LTD. Full time

**Department**:Global Leadership Team
**Reporting to**:Global Commercial Director
**Responsible for**:

- Global Membership Strategy and Execution
- Global alignment on Membership management and SOPs
- Regional and Local Membership Teams
- Global Member Journey & Experiences
- Global Reporting
- Global Team hires

**KEY RESPONSIBILITIES**

**Strategic Leadership & Operations**
- Design and execute a **global membership roadmap**, in line with business objectives.
- Lead regional Heads of Membership, ensuring best practices are shared and implemented.
- Partner with leadership teams in each club to align local initiatives with global standards.
- Act as brand guardian and thought leader for all membership-related initiatives globally.
- Develop reporting structures and analytics dashboards to measure success and member engagement.

**Acquisition & Engagement**
- Oversee and drive innovative global acquisition strategies, leveraging digital tools, events, referrals, and partnerships.
- Work with the Events, Marketing, and Comms teams to create and curate **globally-aligned events**that resonate with diverse markets.
- Lead cross-regional campaigns to encourage club-to-club visits, referrals, and global community building.
- Develop member lifecycle journeys tailored to both regional preferences and global brand standards.

**Member Experience & Retention**
- Champion a **member-first culture**across all clubs and teams.
- Ensure the delivery of seamless, luxury experiences — from onboarding to everyday interactions.
- Create global feedback mechanisms to understand needs and adapt offerings accordingly.
- Oversee development of high-end lifestyle experiences, exclusive wine trips, and VIP programming.

**Technology & Systems Integration**
- Spearhead implementation of an **integrated global membership systems**, onboarding tools, and data systems.
- Partner with IT and Digital Product teams to enhance UX and backend efficiency.
- Use insights and analytics to personalise experiences, improve retention, and drive sales.

**People Leadership & Development**
- Build, inspire and develop a high-performing global membership team.
- Lead recruitment, training, appraisals, and professional development of team members.
- Promote internal collaboration and mobility to foster shared learning and growth.

**Brand, Partnerships & Representation**
- Represent 67 Pall Mall at global events, tastings, launches, and industry functions.
- Forge strategic alliances with luxury, travel, hospitality, and wine brands to enhance member value.Act as ambassador for the 67 Pall Mall culture and ethos in all markets.

**KEY SKILLS & QUALITIES**
- Minimum of 5 years' experience working with an international private members' luxury wine club.
- Strategic thinker with deep operational knowledge and commercial acumen
- Strong understanding of luxury or private membership models
- Excellent interpersonal and communication skills
- International leadership experience across cultures and teams
- Tech-savvy with experience in CRM, data analytics, and systems implementation
- High emotional intelligence and a genuine love of hospitality
- Ability to travel frequently and work across time zones

  • Global Head of Membership

    12 hours ago

    Singapore 67 PALL MALL SINGAPORE LTD. Full time

    Department: Global Leadership Team Reporting to: Global Commercial Director Responsible for: Global Membership Strategy and Execution Global alignment on Membership management and SOPs Regional and Local Membership Teams Global Member Journey & Experiences Global Reporting Global Team hires KEY RESPONSIBILITIES Strategic Leadership & Operations Design and...

  • Global Head of Membership

    1 day ago

    Singapore 67 Pall Mall Singapore Full time $150,000 - $250,000 per year

    Department: Global Leadership TeamReporting to: Global Commercial DirectorResponsible for:Global Membership Strategy and ExecutionGlobal alignment on Membership management and SOPsRegional and Local Membership TeamsGlobal Member Journey & ExperiencesGlobal ReportingGlobal Team hiresKEY RESPONSIBILITIESStrategic Leadership & OperationsDesign and execute a...

  • Global Head of Membership

    13 hours ago

    Singapore 67 PALL MALL SINGAPORE LTD. Full time

    Department: Global Leadership TeamReporting to: Global Commercial DirectorResponsible for: Global Membership Strategy and Execution Global alignment on Membership management and SOPs Regional and Local Membership Teams Global Member Journey & Experiences Global Reporting Global Team hires KEY RESPONSIBILITIES Strategic Leadership & Operations Design and...

  • Head of Membership and Corporate Relations

    2 weeks ago

    Singapore beBeeStrategist Full time $80,000 - $120,000

    Job Overview:The role of the Head of Membership and Corporate Relations is pivotal in driving sustainable growth, deepening stakeholder engagement, and strengthening our brand presence. This leadership position plays a key role in formulating and executing strategies for membership growth and revenue generation aligned with our vision.This leadership role is...

  • Head of CRM

    1 week ago

    Singapore Page Executive Full time

    Renowned Hospitality Player - Business Expansion Mode **About Our Client**: Our client is a renowned hospitality company with strong global reputation in the market. As the market has opened up, the projected business growth is substantial and hence they are looking for a seasoned strategist that is strong in membership management and development across...

  • Membership & Engagement Director

    19 hours ago

    Singapore 1880 PTE. LTD. Full time

    **Head of Membership & Engagement **The Role As **Head of Membership & Engagement **, you will be responsible all aspects of membership including new member acquisition as well as continuing member engagement at 1880 SG, including management of memberships in Bardo, our co-working space. At a Group level, you will also contribute and participate in our...

  • Senior Manager/Manager, Membership

    4 days ago

    Singapore Ministry of Defence Singapore Full time

    National Council of Social Service Fixed Terms Closing in 6 day(s) What the role is Lead in planning and implementing strategies to engage member organisations and partners in the ecosystem through a tiered approach to grow an impactful social service sector and vibrant membership base in meeting the current and emerging/ unmet needs in the sector. ...

  • Membership Executive

    2 weeks ago

    Singapore YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full time

    **Purpose** Managing the YWCA Membership programmes, coordinate membership programmes. He/She maintains strong relationships with our members and supporting in recruitment of members and member engagement. **Responsibilities** **Membership Relations** - Manage the membership lifecycle including recruitment, onboarding and renewals of membership. - Serve...

  • Head of Global Supply Chain

    2 weeks ago

    Singapore Alcott Global Full time

    **Job Title**:Head of Global Supply Chain (Senior Director level) **Location**:Singapore, Hong Kong, India, Canada, USA **Job Summary**: Our Client is part of a 10 Billion Dollar Retail chain. They build new competitive capabilities and drive innovation in the ever-changing retail landscape. They are Buying and Innovation house for internal and external...

  • Executive (Membership)

    19 hours ago

    Singapore Association of Singapore Marine Industries Full time

    **JOB SCOPE AND DUTIES **MEMBERSHIP ACQUISITION, RETENTION & ENGAGEMENT** - Identify, recruit, and cultivate new members - Ensuring membership retention through active engagement, support, and service - Organise webinars, social events, workshops for companies and industry professionals - Sharing updates and distributing information to current as well as...