Global Head of Membership
6 days ago
Department: Global Leadership Team
Reporting to: Global Commercial Director
Responsible for:
- Global Membership Strategy and Execution
- Global alignment on Membership management and SOPs
- Regional and Local Membership Teams
- Global Member Journey & Experiences
- Global Reporting
- Global Team hires
KEY RESPONSIBILITIES
Strategic Leadership & Operations
- Design and execute a global membership roadmap , in line with business objectives.
- Lead regional Heads of Membership, ensuring best practices are shared and implemented.
- Partner with leadership teams in each club to align local initiatives with global standards.
- Act as brand guardian and thought leader for all membership-related initiatives globally.
- Develop reporting structures and analytics dashboards to measure success and member engagement.
Acquisition & Engagement
- Oversee and drive innovative global acquisition strategies, leveraging digital tools, events, referrals, and partnerships.
- Work with the Events, Marketing, and Comms teams to create and curate globally-aligned events that resonate with diverse markets.
- Lead cross-regional campaigns to encourage club-to-club visits, referrals, and global community building.
- Develop member lifecycle journeys tailored to both regional preferences and global brand standards.
Member Experience & Retention
- Champion a member-first culture across all clubs and teams.
- Ensure the delivery of seamless, luxury experiences — from onboarding to everyday interactions.
- Create global feedback mechanisms to understand needs and adapt offerings accordingly.
- Oversee development of high-end lifestyle experiences, exclusive wine trips, and VIP programming.
Technology & Systems Integration
- Spearhead implementation of an integrated global membership systems , onboarding tools, and data systems.
- Partner with IT and Digital Product teams to enhance UX and backend efficiency.
- Use insights and analytics to personalise experiences, improve retention, and drive sales.
People Leadership & Development
- Build, inspire and develop a high-performing global membership team.
- Lead recruitment, training, appraisals, and professional development of team members.
- Promote internal collaboration and mobility to foster shared learning and growth.
Brand, Partnerships & Representation
- Represent 67 Pall Mall at global events, tastings, launches, and industry functions.
- Forge strategic alliances with luxury, travel, hospitality, and wine brands to enhance member value.
Act as ambassador for the 67 Pall Mall culture and ethos in all markets.
KEY SKILLS & QUALITIES
- Minimum of 5 years' experience working with an international private members' luxury wine club.
- Strategic thinker with deep operational knowledge and commercial acumen
- Strong understanding of luxury or private membership models
- Excellent interpersonal and communication skills
- International leadership experience across cultures and teams
- Tech-savvy with experience in CRM, data analytics, and systems implementation
- High emotional intelligence and a genuine love of hospitality
- Ability to travel frequently and work across time zones
-
Head of Membership
1 day ago
Singapore ONE RQ PTE. LTD. Full timeRoles & Responsibilities WHO ARE WE One RQ is a private members' club in Singapore that is interested in inspiring conversations that change the world. Combining a social club, co-working space, and an evolving calendar of events including discussions, parties, DJ nights, wellness sessions, and corporate launches, we create catalytic moments that stimulate...
-
Head of Membership and Sales
1 week ago
Singapore VIRGIN ACTIVE SINGAPORE PTE. LTD. Full timeThis gig is responsible for developing and implementing the sales strategy, activities and systems to achieve revenue, sales and profit for Virgin Active Singapore. You will work closely with the National Membership and Sales Manager and Head of Marketing to deliver budgeted membership targets through sales and retention. A day in the life - Develop and...
-
Membership Services Executive
1 day ago
Singapore SINGAPORE INSTITUTE OF DIRECTORS Full timeRoles & Responsibilities As part of your role, you will report to the Deputy Head, Membership Services, and work with the Vice President, Membership and Board Appointment Services. Your role will also include working with the SID Executive Team, eco‐system partners, and any other relevant committees or working groups as assigned by the CEO. Key...
-
Head of CRM
18 hours ago
Singapore Page Executive Full timeRenowned Hospitality Player - Business Expansion Mode **About Our Client**: Our client is a renowned hospitality company with strong global reputation in the market. As the market has opened up, the projected business growth is substantial and hence they are looking for a seasoned strategist that is strong in membership management and development across...
-
Senior Manager/Manager, Membership
2 weeks ago
Singapore National Council of Social Service (NCSS) Full timeOverview Lead in planning and implementing strategies to engage member organisations and partners in the ecosystem through a tiered approach to grow an impactful social service sector and vibrant membership base in meeting the current and emerging/unmet needs in the sector. Responsibilities Plan and execute engagement with member organisations to enable...
-
Senior Manager/manager, Membership
2 weeks ago
Singapore Government of Singapore Full timeNational Council of Social Service - Fixed Terms Closing in 6 day(s) **What the role is** - Lead in planning and implementing strategies to engage member organisations and partners in the ecosystem through a tiered approach to grow an impactful social service sector and vibrant membership base in meeting the current and emerging/ unmet needs in the...
-
Membership Administration
1 week ago
Singapore SINGAPORE INSTITUTE OF DIRECTORS Full time $30,000 - $40,000 per yearPosition OverviewProvide operational and outreach support to SID's Membership team for renewals and onboarding (including listed company chairs). This part-time role blends administration with structured outbound calling to drive timely renewals and a smooth member experience.Key ResponsibilitiesMembership Renewal & OnboardingAssist with membership renewal...
-
Global Head of Procurement
2 weeks ago
Singapore Alcott Global Full timeOverview Alcott Global is retained to search for a Global Head of Procurement with one of the world's leading electronics companies. The role will be based in Singapore. The Global Head of Procurement will lead the company's worldwide procurement strategy, driving excellence across sourcing, supplier management, and cost optimization for a high-tech...
-
Manager, Membership
2 weeks ago
Singapore NCS National Council of Social Service Full time[What the role is] Grow an impactful social service sector that achieves our vision of dignified lives. This is done through engaging member organisations and enablers in the ecosystem to plan, develop and harness the capabilities and capacity of the social service agencies in meeting current and emerging/unmet needs in the sector. [What you will be...
-
Membership Executive
2 weeks ago
Singapore TRUE YOGA PTE. LTD. Full time**Responsibilities** - Maintain accurate and up-to-date membership details in the data base - Administer and regulate Membership sales / customer service request to ensure compliance with the company’s sales policies and procedures - Provide support assistance to department head or other internal departments within the Company - Other adhoc duties as...