Regional Manager, Service Support

2 weeks ago

Singapore CADMUS RESOURCES Full time

**Regional HQ of Global Technology Giant**:

- **Lead for Repair Service Centres Across SEA Region**:

- **People Management Role**

**Responsibilities**:

- Responsible for region mid-term strategy pertaining to product service support process & automation, in close efforts with business owners especially B2B Verticals
- Develop and enhance operational data and utilising key indices analysis to support cost reduction & proposal for continuous improvements.
- Drive continuous process improvement and strong liaison with agencies/stakeholders to ensure full compliance regards product safety/environmental related management
- Drive related customer service initiatives with Business Unit owners and liaison with sales subsidiaries and HQ to enhance customer service response and coverage, while reducing cost
- Review & evaluate service network, strengthen relation/repair info, by developing partnership programs
- Build strong infrastructure foundations for customer service, partner management, cost control and operational processes

**Requirements**:

- Min. Degree in an Engineering discipline
- At least 8 years’ relevant experience with at least 3 years performing a supervisory role; Minimum 3 years in B2B business setting
- Strong work relations with stakeholders with clear interpersonal communication skills
- Outcome driven, eg. achieving set targets as final goal with regards to all service structure KPIs
- Review/ensure policies and guidelines driven from HQ are properly executed and refined where necessary
- Strong B2B service market skillsets

To apply, please submit your detailed CV with the following details for faster processing:

- **Reason for leaving**:

- **Expected salary**:

- **Earliest availability date

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