Regional Service Manager

2 weeks ago

Singapore beBeeCustomer Full time $90,000 - $120,000
Regional Service Manager

We are committed to making a positive impact every day, on our colleagues, partners, customers, and society. As a pioneering team, we develop world-leading technologies that inspire progress in vital areas, including energy, food, water, and shipping.

Our innovative culture drives personal growth as we shape a more resourceful, less wasteful world. If you're a self-motivated team player who excels in international and cross-cultural environments, this role might be for you.

About the Role

We seek an experienced leader to oversee service operations and process excellence initiatives across Southeast Asia. This role is responsible for delivering exceptional customer experiences, optimizing service processes, and leading regional teams to achieve operational excellence and customer satisfaction.

Key Responsibilities
  • Develop and implement the annual service center action plan, aligning with local strategies and business targets.
  • Lead the service team with clear direction, ensuring performance meets company goals and defined plans.
  • Develop, motivate, and coach direct reports to strengthen competencies and secure succession planning.
  • Oversee end-to-end order fulfillment, ensuring accuracy, timeliness, and adherence to contractual delivery terms.
  • Monitor and follow up on backlog and invoicing to ensure timely revenue recognition and customer satisfaction.
  • Coordinate order logistics with factories to align with contractual delivery terms.
  • Champion a customer-centric mindset and ensure consistent high-quality service delivery.
  • Act as the main point of escalation for complex service issues or key accounts and drive claims management processes.
  • Coordinate closely with sales, finance, supply chain, and other departments to ensure seamless customer experiences.
  • Execute credit control as instructed through the customer support team.
  • Coordinate with finance for backlog follow-up and resolution of credit or payment issues.
  • Identify and implement process improvements to increase efficiency and reduce operational friction.
  • Drive digital transformation and service innovation in collaboration with internal and global stakeholders.
  • Apply Lean Six Sigma methodology to support structured, data-driven improvements.
  • Ensure full compliance with export control, internal controls, policies, and regulatory requirements.
  • Prepare for and support audits and risk assessments as needed.
Requirements
  • Bachelor's degree in Business, Operations, or related field.
  • 10-15 years of experience in regional service operations, including at least 5 years in a leadership role managing diverse teams.
  • Proven track record in managing regional teams within multinational environments is preferred.
  • Proven track record in process improvement (Lean, Six Sigma preferred) and transformation initiatives.
  • Strong leadership, analytical, and stakeholder management skills.
What's In It For You

We offer a challenging position in an open and friendly environment where we help each other develop and create value. Your work will have a true impact on our future success.

We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this, we apply Pymetrics assessments, and upon application, you will be invited to play the assessment games.

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