IT Manager, Regional IT Client Services

3 days ago

Singapore Cadmus Resources Full time

**Japanese Industrial Gas MNC**:

- **Orchestrate and Lead Local IT Teams**:

- ** Opportunity for Career Growth **

**Responsibilities**
- Working with Regional and Local teams to deliver quality and secure IT services that are aligned with local business needs and meet regulatory and legislative requirements.
- Responsible for high quality, consistently clear and regular communications to promote the technology department and our services.
- Orchestrate and lead the local IT teams to work together as one single high performing agile team in support of the whole region.
- Work closely with vendors and service providers to innovate and manage highly cost-effective IT services.
- Create and monitor key performance metrics for continuous service improvement to deliver and exceed user expectations.
- Point of contact between Regional and Local teams to implement key initiatives for the organisation.
- Implement and maintain a Problem and Incident Management process across the SEA+I region.
- Develop and maintain documentation, operational IT procedures, and troubleshooting steps.
- Embrace and champion operational excellence at all levels of IT/IS operations in all the teams in the region.

**Requirements**:

- Over 8 years experience in general IT and more than 3 years experience in regional IT client services management with global organizations
- Demonstrated experience in the leadership and management of IT staff across different countries and cultures.
- Experience in general IT governance (organizational management, technology evaluation, vendors management, program planning etc.)
- Project Management and decentralized team coordination experience
- Well-rounded IT technical knowledge across end user computing environments and ITIL service management
- Relevant certifications (e.g., Information Technology Infrastructure Library, Microsoft Certification, Certified Information Security and/or Project Management Professional, ) are a plus.
- Fluent in English, both spoken and written (C1 English level)
- Experience with different cultures and languages in Asia would be a plus
- Bachelors or masters degree (Computer Science) or equivalent through experience
- Flexibility to travel (25-30% travel)

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