Regional Service Support Manager

1 week ago

Singapore Bayer Full time

**Regional Service Support Manager**

The Service Support Manager is responsible for the Center of Excellence (COE) - Service. The purview of the COE - Service includes (1) APAC Technical Assistance Center (APAC TAC) and (2) Regional Service Training Center. The support is for both Bayer affiliate markets as well as distributor markets. He/She will coordinate and provide level 3 support for APAC. APAC TAC is responsible for providing level 2 Engineering support and establishing/maintaining VirtualCare capabilities and competencies.

**YOUR TASKS AND RESPONSIBILITIES**:

- Regional Training Center is responsible for the deployment and certification of service engineering training. The Service Support Manager will also be responsible for Engineering Service-related projects within APAC that vary in size and complexity in line with the corporate strategy by take a leading role in ensuring service readiness in the respective country/countries to ensure both Country and APAC Service Business Goals and Objectives are achieved.
- Provide leadership guidance to APAC TAC and Regional Service Training functions
- Enable End-Customer Virtual Care connectivity capabilities through the TAC organization
- Identify and implement basic Cyber Security communications capabilities to customers enquiries
- Owner of APAC Service Engineering training framework
- Represent APAC in global related Engineering Service projects
- Formulate, monitor, and continuously improve Service Support policies, procedures, and processes in line with the global Service Support strategy and the business needs to ensure the future growth of the Service business opportunities within APAC
- Keep up with a high level of technical knowledge to be able to manage the Technical and Service Support to Field Service Teams, the Technical Assistance Center work area and associated technology, the APAC Service training Center, and the field services specialist
- Assist the Country Head with the assessment of the field service
- Responsible of the Service Field Teams and offices are complying to meet QA and ISO requirements to ensure future quality of services support.

**WHO YOU ARE**:

- Bachelors or Master’s degree preferably in a Engineering Field
- Minimum 8 years of Field Engineering experience in MedTech
- Knowledge of Healthcare IT and Radiology IT
- Working knowledge of global service processes
- Prior experience with SAP and CRM systems
- Excellent command of both oral and written English plus native-level command of local language
- Strong leadership, interpersonal, communication and team skills combined with excellent business acumen with a strong Customer focus
- Experience in regional work, understanding the difference of the Customers need

Bayer is an Equal Opportunity Employer/Disabled/Veterans**IMPORTANT NOTE for POTENTIAL CANDIDATES**: Bayer expects its employees to be fully vaccinated against COVID-19. Bayer active employees are also expected to disclose their vaccination status and if fully vaccinated, provide proof of vaccination status to Occupational Medicine. Bayer defines fully vaccinated in alignment with CDC which is two weeks after completing the two-dose vaccine regimen or two weeks after completing the one-dose regimen. Additionally, Bayer employees are also required to comply with state, local and customer requirements.**Division**:

- Pharmaceuticals**Reference Code**
- 794478**Functional Area**:

- Commercial & Sales**Location**:

- Singapore : Singapore : Singapore**Employment Type**:

- Regular**Position Grade**:

- VS 1.3

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