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Service Support Executive

2 weeks ago

Jurong East, Singapore T32 DENTAL CENTRE PTE. LTD. Full time

**Service Support Executive**

**Overview**
The Service Support Executive is responsible for ensuring a high level of client satisfaction by managing inquiries, providing updates, and resolving minor issues. This role focuses on client interaction and service delivery while supporting administrative functions in the absence of the Administrative Support Executive.

**Responsibilities**

**Service Support**
- Update clients on case progress and turnaround times.
- Resolve minor service issues and escalate significant concerns to the Lab Manager.
- Generate invoices, process payments, and follow up on overdue accounts.
- Conduct post-service follow-ups to ensure client satisfaction and address adjustment needs.

**Support Tasks**
- Assist in inventory management, including tracking stock levels and supporting procurement activities when needed.
- Collaborate with the Lab Manager to forecast material usage.

**Support Coverage**
- Oversee administrative tasks such as case scheduling, coordinating logistics, and maintaining documentation during the absence of the Administrative Support Executive.

**Other Duties**
- Perform other tasks as assigned by management.

**Requirements**:

- Minimum Diploma qualification.
- At least 2 years of relevant work experience; experience in customer service and the dental industry is an advantage.
- Strong communication and problem-solving skills to handle client interactions effectively.
- Proficient in English and Chinese (written and verbal).
- Customer-focused with a proactive approach to resolving issues.
- Excellent organizational skills to manage workflows and maintain service standards.
- Adaptable, team-oriented, and capable of providing administrative support when needed.

**Job Types**: Full-time, Permanent

Pay: $2,500.00 - $3,000.00 per month

**Benefits**:

- Employee discount
- Health insurance
- Parental leave

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental Pay:

- Performance bonus

Work Location: In person