Regional Customer Director

2 weeks ago


NorthEast Singapore DHL Full time

**Job Location**

Hong Kong/Singapore

**Job Purpose**

This role is required to manage and develop the overall customers engagement of assigned portfolio. It is also required to develop business development strategies/activities in accordance with the group business strategy and local business environment to deliver profitable growth and service excellence. It supports global/regional sector initiatives and drives the engagement of both internal and external stakeholders with clear account development plan.

**Main Accountabilities
**Customers**

External Customers
- Maintain effective relationship with assigned portfolio by remaining informed about customers’ business priorities and needs within the region
- To drive and manage profitable growth with the assigned customer portfolio
- Deliver services and solutions to customer that meet budget, quality and agreed service level
- Drives/support development of new/innovation service or value creation as part of continuous development to meet customer’s needs
- Respond and solve customer enquiries/complaints in a timely and responsive manner
- Responsible for establishing customer profiles and customer needs
- Effectively conduct Annual/Quarterly/Monthly Business Review with customers

Internal Customers
- Develop Customer Account Plan and/or Win Plan that can be adapted to meet customer needs and business fit
- Work with Product, Key account managers, Bid Management team in the region to communicate and align customer account/win plan for RFIs / RFQs
- Close engagement with internal stakeholder by sharing customer’s buying behaviours and competitor’s intelligence

**Stakeholders**

External Stakeholders
- Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, inferences et al
- Work with third party service provider like packing company, carriers, truckers, or shipping lines for special projects when needed
- Work with other DHL divisions for end-to-end supply chain solution design or cross BUs collaboration

Internal Stakeholders
- Work with countries and internal departments such as Products, VAS, Finance, First Choice, BPO, IT and Implementation to satisfy customers’ needs and make sure service is provided smoothly
- Coach and work closely with virtual team - Key Account Managers (KAMs), After Sales Managers (ASMs)/Program Managers (PMs)
- Regular Performance Dialogue with Country KAMs or ASMs/PMs

**Customer Business Development**
- Conduct customer meeting/sales visits (potential & existing) and present company capabilities, value proposition and business fit
- Identify and develop customer sales leads
- Lead market profiling and customer/competitor research and analysis activities to understand and identify opportunities and challenges
- Develop and/or communicate effective pricing strategies to drive profitable growth and volume
- Develop supply chain management solutions meeting customer needs
- Develop customer development plan/win plan and drive the communication and alignment with relevant stakeholder in region and countries such as Product and Key Account Managers on strategy for RFQ’s/tenders/bids
- Proactive Selling with Buyer’s Perspective

**Customer Business Performance**
- Effectively drive monthly, quarterly, and annual business review with customers
- Overall responsible for achieving Customer business targets and KPIs
- Drive KPI performance review with customer, together with Products
- Identify and drive continuous improvement or value creation opportunities with customers

**Key Capabilities**

**Skills/Knowledge**
- Selling with Buyer’s Perspective
- Management & Decision Making
- Project management
- Industry/Sector Knowledge and Expertise
- Freight Forwarding Knowledge and Expertise
- Excellent communications skills
- Interpersonal skills
- Influencing skills
- Negotiation skills
- Solution design and process mapping skills

**Experience/Qualifications**
- Degree Holder, relevant post-graduate qualifications will be an advantage
- 6-8 years of solid experience in the logistics or forwarding industry
- Of which at least 2 years is dealing with major accounts on a regional or global level
- Relevant experience in international supply chain, and especially in Retail sector including Luxury brands, Fashion, Sportswear, Apparel, Beauty & Cosmetic sector will be a strong advantage
- Fluent use of English (both written and spoken)
- Ability to speak Chinese will be an advantage
- Computer skill knowledge like Word, Excel, PPT



  • North-East Singapore DHL Full time

    **Job Purpose** - Manage and develop the overall customers engagement of assigned portfolio. - Develop and perform business development strategies/activities in accordance with company business objective and local business environment to deliver profitable growth. - Support global/regional sector initiatives and drive the engagement of both internal and...


  • North-East Singapore DHL Full time

    **Job Purpose** - Manage and develop the overall customers engagement of assigned portfolio - Develop and perform business development strategies/activities in accordance with company business objective and local business environment to deliver profitable growth - Support global/regional sector initiatives and drive the engagement of both internal and...


  • North-East Singapore DHL Full time

    **Job Purpose** Manage, control and develop the overall Customers engagement of assigned portfolio. Develop business development strategies/activities in accordance with the group business strategy and local business environment to deliver profitable growth and service excellence. Support global/regional sector initiatives and drive the engagement of both...


  • North-East Singapore DHL Full time

    **Job Purpose** Manage, control and develop the overall Customers engagement of assigned portfolio. Develop business development strategies/activities in accordance with the group business strategy and local business environment to deliver profitable growth and service excellence. Support global/regional sector initiatives and drive the engagement of both...


  • Singapore DHL Full time

    **Regional Customer Director (Technology Sector)** **Role Purpose**: - Drive sustained profitable growth for DHL by building customer value through strong relationships, cross-BU customer management, Sector approach and Innovation. The Regional Customer Director supports the Global Customer Director in the respective region. **1. PRE-SALES** - In the...


  • East Coast, Singapore Verrus Full time

    Cloud Native Kubernetes - US, East Coast - $170,000 to $200,000 (OTE c$300,000) - JOB-1990 CCA The Position: The appointed Regional Sales Director will assume responsibility for: - Sales and growth in the region along with managing partner GTM and direct sales - Managing net new business development and existing customers relationships - Developing and...


  • North-East Singapore DHL Supply Chain Full time

    **About us** BE AN ESSENTIAL PART OF EVERYDAY LIFE** Location: Singapore At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and...


  • Singapore DHL Full time

    **Regional Customer Director (eRetail & Fashion Sector)** **Role Purpose**: - Drive sustained profitable growth for DHL by building customer value through strong relationships, cross-BU customer management, Sector approach and Innovation. The Regional Customer Director supports the Global Customer Director in the respective region. **1. PRE-SALES** - In...


  • North-East Singapore DHL Full time

    **Regional Customer Manager (Engineering, Manufacturing & Energy)** **Role Purpose**: Drive sustained profitable growth for DHL by building customer value through strong relationships, cross-BU customer management, Sector approach and Innovation. The Regional Customer Manager supports the Global Customer Manager in the respective region. **1....


  • Jurong East, Singapore IPS-Integrated Project Services Full time

    Position Responsibilities: The Regional CQV Director will perform cGMP compliance-based services (commissioning, qualification, validation, consulting, etc.) as developed and defined in project agreements with IPS’ clients. Leads, mentors, trains, and manages team of compliance staff assigned to the respective regional office. Supports business development...

  • Regional Director

    2 weeks ago


    Singapore TAKUSHIN INTERNATIONAL SINGAPORE PTE. LTD. Full time

    10 years exp **Roles & Responsibilities** We are looking for an ambitious regional director to be responsible for the hiring and training of competent staff. The regional director’s responsibilities include maintaining a budget set out for the region, which involves approving the expenditure of lower management and requesting additional funds if...

  • Country Director

    18 hours ago


    North-East Singapore ACR Globe Full time

    COUNTRY DIRECTORS BRIEF Country Directors represent their company in a foreign country. They work within growing industries experiencing global expansion. They manage all operations in a particular region, including recruitment, budgets, planning, and submitting reports. They might also require specialized skill sets and industry-related knowledge. -...


  • Singapore Toll Group Full time

    Company Description Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world. **Job Description**: Reporting to the Head of Strategy & Business Development for our Contract Logistics...

  • Regional Director

    1 week ago


    Singapore GAMELOGIC PTE. LTD. Full time

    We are seeking highly qualified leaders for our expansion into different markets around the world. You will be reporting to the COO directly. 1. Regional Director (Greater China) 2. Regional Director (Europe and Asia) 3. Regional Director (North/South America) **Responsibilities**: - Implementing a competitive marketing strategy. - Controlling costs to...

  • Regional Director

    2 weeks ago


    Singapore ABSOLUTE YACHT SERVICES PTE. LTD. Full time

    Position Overview: As the Regional Director for Asia, you will play a pivotal role in driving our business forward in one of the most dynamic and diverse markets for luxury yachting. Your primary responsibilities will include developing and executing strategic initiatives to enhance our presence in the region, managing key client relationships, and ensuring...

  • Regional Director

    2 weeks ago


    Singapore SG JOBS PTE. LTD. Full time

    **Responsibilities**: - Setting a financial target for various regions. - Creating an annual strategic plan for the regions. - Providing training sessions to the sales team members. - Identifying problems in the sales department processes and addressing them. - Preparing profit and loss reports for senior management. - Serving as an active participant in...


  • North-East Singapore DHL Full time

    **About us**: When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength. We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We...

  • Regional Sales Leader

    17 hours ago


    North-East Singapore DHL Full time

    **Regional Sales Leader** **Role Purpose**: - Build a successful team, by coaching, developing, and supporting team members in achieving sustained profitable growth for DHL. **Accountabilities**: - Strategic customer engagement & planning - Contribute to CSI sector & regional Senior Management Team (SMT) discussions & meetings to drive development of CSI...


  • Singapore Vopak Full time

    Singapore Operations 40 hours **Description of** **this vacancy**: Start your career as a **Regional Director Projects** at Vopak and be part of the Global Projects team engaging project owners, developers, managers and teams that are reporting to the BU’s. We offer you a working environment that is safe and pleasant and where equality, diversity and...

  • Regional Director

    1 week ago


    Singapore CIPD Full time

    **Regional Director - Singapore** **Competitive salary + benefits** **Permanent** **35 hours per week (happy to talk flexible working)** **Singapore, Asia** We’re the CIPD — the professional body for HR and people development. We are the voice of a worldwide community of more than 160,000 members committed to championing better work and working lives....