Regional Customer Excellence Director

3 days ago

Singapore Toll Group Full time

Company Description

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

**Job Description**:
Reporting to the Head of Strategy & Business Development for our Contract Logistics business, the Regional Customer Excellence Director champions customer centricity in our approach to customer acquisition and development.

The Director, Regional Customer Excellence will:

- Lead strategic customer engagements with top decision makers, grow overall customer portfolio and drive customer loyalty and advocacy.
- Pro-active identification, qualification, assessment, pursuit and win new strategic customer opportunities.
- Leverage customers and market intelligence to build internal capabilities and influence capex investment spending.
- Develop strategic account strategy and initiatives to drive greater value, focusing on increased share of wallet, revenue, and profitability.
- Champion growth and innovation, challenge the way in which things are done and drive major change and transformation in the most important and challenging areas or markets.
- Lead business development initiatives with in-country sales teams and solution development that best address customer needs, while co-ordinating the involvement of all necessary Toll stakeholders.
- Act as the primary point of contact and service liaison between a key strategic customer and Toll.

**Qualifications**:

- At least 5-10 years of proven work experience in a strategic account management or business development
- Experience in managing accounts across global boundaries and multi countries
- Solid sales experience in B2B environment
- Strong senior business contacts across the relevant industry
- Hands on experience with CRM software and account management systems
- Understanding of sales performance metrics.
- Experience of the Vietnam market would be advantageous.

Additional Information
**Be Connected**

With a bold vision and innovative drive, join our 20,000 colleagues as we lead industry change and transform how customers best meet their global supply chain needs in a meaningful and sustainable way. There are countless opportunities to learn and make a real impact in shaping our industry’s future. Grow with diverse challenges amongst a friendly and inclusive global culture. Take pride in building relationships that matter, because being connected is at the centre of what makes Toll great - it’s what makes our possibilities endless.
- Toll embraces and celebrates a variety of cultures. We continue to build a business that reflects the values of equality, built on the knowledge and understanding that everyone is welcome including the First Nations Peoples and those of all ages, genders and abilities._

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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