Technical Solutions Consultant, Mpo

2 weeks ago

Singapore TikTok Full time

Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
As Monetization Product Operations (MPO) our goal is to help businesses have seamless experiences with our advertising solutions, by designing and scaling processes to resolve technical issues within our product. We're a global team with regional hubs in Singapore, China, Israel, London and multiple locations in the US, and we're expanding to more hubs.

**Responsibilities**:

- Partner with client-side development teams to drive the implementation of TikTok's Signal, Lead Gen and Catalog products; ultimately reducing our advertiser's time-to-value.
- Run technical enablement workshops with developer and marketing teams, being technically agnostic in how you relay TikTok's marketing and attribution products
- Provide proactive support to internal teams throughout the client integration lifecycle, advising on technical components of our Signals product suite
- Identify and deliver product insights that arise during client engagements, ensuring the loop is closed on product gaps with our Product and Engineering teams
- Partner with Data Analysts in developing bespoke dashboards and reporting, showcasing the team's impact on program KPIs and product-level insights
- Remain up-to date on the latest industry changes and developments, positioning yourself as a thought-leader on Signals and Measurement with xFN teams
- Partner with Data Analysts in developing bespoke dashboards and reporting, showcasing the team's impact on program KPIs and product-level insights

**Qualifications**:
Minimum Qualifications
- Bachelor's degree in computer or data science, similar technical field of study or equivalent practical experience
- 3+ years of digital and/or mobile advertising background with an understanding of advertiser measurement and attribution technology.
- Proven customer-facing experience in a technical consulting capacity, being able to translate technical concepts to both developer and non-technical audiences.
- Demonstrated experience partnering with Sales and Product Marketing teams to drive product adoption across key client accounts.
- Understanding of server-side technologies, in particular APIs

Preferred Qualifications
- Front-end development background and/or mobile development experience
- Experience working with or implementing mobile SDKs (iOS and Android)
- Prior experience working with Mobile & Web analytical tools (Google Analytics, Firebase, Appsflyer etc)
- Experience working with technology from TikTok's data and commerce partner ecosystem (Shopify, BigCommerce, Salesforce).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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