ServiceNow Solution Consultant

1 week ago

Singapore COGNIZANT TECHNOLOGY SOLUTIONS ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

About Thirdera:

Thirdera, a Cognizant company, is the largest pure-play ServiceNow partner globally. We enable smarter ways of working by driving transformation, digitization, and automation with the ServiceNow platform. Our global team of experts empowers organizations to achieve workflow automation and maximize their platform investments.

Your Mission:

As a ServiceNow Solution Consultant, you will act as a technical expert and strategic advisor, collaborating with our sales team to understand client business challenges and craft tailored ServiceNow solutions. You'll play a pivotal role in connecting technical capabilities with client needs, driving successful pre-sales engagements, and building enduring client relationships.

Responsibilities

  • Consultative Engagement: Work with the sales team to thoroughly understand client challenges, objectives, and technical requirements.
  • Tailored Solutions: Develop and present compelling proposals and value-driven solutions that leverage the ServiceNow platform to address specific client needs.
  • Product Demonstrations: Lead both standard and customized product demonstrations to illustrate the functionality and benefits of ServiceNow solutions.
  • Client Education: Clearly explain technical aspects of proposed solutions, address client queries, and provide actionable insights for informed decision-making.
  • Documentation: Create and maintain technical documentation that supports the sales process and ensures clarity in communication.
  • Pre-Sales Support: Assist in coordinating projects during the sales cycle, ensuring a seamless transition from proposal to implementation.
  • Continuous Learning: Stay updated on the latest ServiceNow features, best practices, and industry trends to enhance your technical expertise and thought leadership.

Requirements

  • Extensive experience working with the ServiceNow platform in a client-facing role (pre-sales, consulting, or solution architecture).
  • Proven experience in creating technical documentation and proposals.
  • ServiceNow System Administrator Certification is required.
  • At least 2 ServiceNow Certified Implementation Specialist or pre-sales accreditations.
  • ITIL Foundations and Scrum Master certifications are desired.
  • ServiceNow Certified Application Developer is a plus.
  • Excellent communication and presentation skills with the ability to translate complex technical concepts to diverse audiences.

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

Tell employers what skills you have

Technical Documentation
HTML
Scrum
Investments
Presales
Sales Process
Solution Architecture
Digitization
Client Education
Consulting
ITIL
ServiceNow
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