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Strategic Account Manager, Quality

2 weeks ago

Singapore Air Liquide Full time

**Company presentation**
World leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen have been at the core of the company’s activities since its creation in 1902. Air Liquide’s ambition is to be the leader in its industry, delivering long-term performance and acting responsibly.
**Entity and activity description**
Air Liquide Singapore Private Limited (ALSg), the largest and leading industrial gas company in South-east Asia, employs 800 people recognized for their high level of expertise to provide gases, equipment, services and packaged solutions to support the requirements of the Singapore manufacturing industry.
**Missions and Responsibilities**
The Strategic Account Manager, Quality is the owner of the Quality program developed for the assigned Strategic Account. He/she ensures that the applicable customer requirements and the Quality Management System (QMS) requirements are met consistently across Air Liquide Electronic entities. He/she is the Key point of contact with the assigned strategic Account for global quality related matters.

**Accountabilities & Responsibilities**
- Drives the alignment of Global Product Specifications and control limits
- Ensures that Quality Score Cards / quality KPI and mitigation action plans are well communicated, duly explained and trigger consistent action plans with regular review internally.
- Is responsible for analyzing the trends outlined by Account performance evaluation of scorecards.
- Ensures that entities are implementing consistent continuous improvement projects/programs in line with Accounts’ expectations.
- Leads the preparation of consistent replies to Global Product Specifications.
- Drives the preparation of consistent replies to Strategic Account Quality Requirements regarding Statistical Process or Quality Control, Change Policies on Materials and Processes Disposition Policies for non-conforming material.
- Participates in Customer Quality Technical Performance Reviews, manages the Performance Rating Reply and takes a leadership role in executing and closing the action plan to scorecard deficiencies.
- Supports the customer audit process including the audit preparation efforts, Accounts audit participation, definition of the audit action plan, and ensuring that the audit action plan is completed.
- Supports and validates the action plan to all claims/Non-Conformances/Corrective Action Requests arising from quality issues, in coordination with the Quality Manager(s) of the concerned entities and ensures that the action plan is completed.
- Ensures that the Lessons Learned from claims/Non-Conformances/Corrective Action Requests are shared and understood throughout entities and assists with local entities in developing continuous improvement projects/programs to address areas for improvement based on the Lessons Learned.
**Competencies and Profile**
- Bachelor Degree in Chemical Engineering or equivalent experience
- Minimum 8 years of experience in industrial gas, chemical or service experience to the semiconductor or a related industry - especially in quality function
- Ability to work cross-functionally within the organization at a global level
- Ability to work a flexible schedule to support Asia and US engagements
- Excellent writing, verbal and listening communication skills needed for presentations and 8D reports
- Must have Organization and Planning skills for multitasking.
- Limited travel

Job Reference: SGAL00598