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Strategic Account Manager

3 weeks ago

Singapore Advance.AI Full time

**You will**:

- Forge and nurture long-lasting relationships with our most strategic clients. Be the go-to contact for key accounts, ensuring their satisfaction and loyalty.
- Understand clients’ needs and business goals to deliver customized solutions that exceed expectations.
- Quickly troubleshoot and resolve technical challenges, provide expert technical assistance and support throughout the client lifecycle.
- Conduct engaging training sessions and workshops to empower clients with product knowledge and best practices.
- Continuously monitor account performance and adapt strategies to achieve maximum success. Develop and execute strategic account plans that align with client and company objectives.
- Identify and capitalize on opportunities for upselling and cross-selling our innovative products and services.
- Stay ahead of the curve with deep knowledge of our product features, updates, and industry trends.
- Collaborate with our product development teams to communicate client feedback and drive product enhancements. Work closely with internal teams (e.g., sales, marketing, customer support) to provide seamless client support.
- Keep a pulse on client usage and proactively address potential issues before they become problems. Act as a trusted technical advisor, providing clients with valuable insights and recommendations.
- Understand commercial aspects of account management, including pricing, contract negotiation, and business development.
- Provide regular updates and technical reviews to ensure clients are getting the most out of our products.
- Prepare and deliver compelling reports on account status, performance metrics, and client feedback.
- Communicate effectively with senior management on account progress and strategic initiatives.

**What you'll need to succeed**:

- Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
- 5+ years of experience in technical account management, strategic account management, or a similar role.
- Strong technical background with the ability to simplify and explain complex technical concepts.
- Proven track record of managing and growing key accounts.
- Commercial knowledge related to pricing, contracts, and business development.
- Exceptional communication, negotiation, and interpersonal skills.
- Collaborative mindset and ability to work seamlessly with cross-functional teams.
- Strong problem-solving skills and a proactive approach to client engagement.
- Open to travel for business requirements.