Technical Field Specialist

**General Information**:

- Req #
- WD00087215
- Career area:

- Services
- Country/Region:

- Singapore
- State:

- Central Singapore
- City:

- SINGAPORE
- Date:

- Wednesday, September 3, 2025
- Working time:

- Full-time

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
**Key Responsibilities**
- ** Installation & Configuration**
- Deploy and configure enterprise servers, storage arrays, SAN/NAS systems, and backup solutions.
- Perform firmware upgrades, patching, and system migrations.
- ** Support & Troubleshooting**
- Diagnose and resolve hardware and software issues on-site or remotely.
- Perform root cause analysis for recurring incidents and implement preventive measures.
- Provide escalation support in collaboration with Level 2/3 teams and vendors.
- ** Maintenance & Monitoring**
- Perform health checks hardware/firmware for server and storage environments.
- Able to manage RAID configurations, disk replacements, and performance tuning.
- Monitor system alerts and logs to proactively address potential failures.
- ** Customer Engagement**
- Act as the primary technical contact for assigned accounts.
- Provide technical consultation, training, and documentation to customers.
- Ensure SLA compliance and deliver quality service.
- ** Project & Collaboration**
- Participate in data center migrations, refresh projects, and infrastructure rollouts.
- Work closely with network, security, and cloud teams for integrated solutions.
- Assist sales or pre-sales teams with technical expertise during solution design.

**Required Skills & Qualifications**
- ** Education & Certification**
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- Certifications preferred**:Lenovo, Dell EMC, HPE, NetApp, VMware, Microsoft, Cisco**.
- ** Technical Skills**
- Strong knowledge of **servers (x86 systems, rack & blade)** and **storage technologies (SAN, NAS, RAID, Fibre Channel, iSCSI)**.
- Hands-on experience with **VMware vSphere, Hyper-V**, and backup solutions (Veeam, Commvault, etc.).
- Familiarity with **Linux, Windows Server**, and command-line administration.
- Experience with monitoring tools and ITSM ticketing systems.
- ** Soft Skills**
- Strong problem-solving and analytical skills.
- Ability to work independently under mínimal supervision.
- Good communication and customer-facing skills.
- Willingness to travel and provide on-site support (sometimes outside business hours).

**Additional Locations**:

- Singapore - Central Singapore - Singapore
- Singapore - Central Singapore - SINGAPORE
- Singapore
- Singapore - Central Singapore
- Singapore - Central Singapore - Singapore ,
- Singapore - Central Singapore - SINGAPORE