Technical Support Specialist

3 weeks ago

Singapore Wärtsilä Full time

Join to apply for the Technical Support Specialist role at Wärtsilä

Join to apply for the Technical Support Specialist role at Wärtsilä

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world's widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world's most efficient mode of transportation and that 88% of the world's trade is carried by sea?
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?
We are seeking a dynamic and technically skilled Technical Support Specialist to join our APAC team. This role is ideal for someone who thrives in a hybrid environment—providing hands-on support in the field and delivering expert-level technical assistance remotely.
You will be the go-to expert for our digital navigation products, charts, and publications, supporting customers via phone, email, and remote tools. Your field visits will involve installations, troubleshooting, and training, ensuring our clients get the most out of our solutions.
The location of this position is Pandan Crescent in Singapore.
What will you be doing:
As a Technical Support Specialist , your work will focus on these responsibilities:

  • Provide Tier 1 and Tier 2 technical support for digital navigation products and services.
  • Conduct on-site visits (~30%) for installations, training, and complex troubleshooting.
  • Handle remote diagnostics and support via phone, email, and remote access tools (~70%).
  • Maintain detailed records of customer interactions, issues, and resolutions.
  • Collaborate with product and engineering teams to escalate and resolve technical issues.
  • Stay current with product updates, industry trends, and navigational standards.
To be successful in this role, we expect you to have:
  • Diploma / Bachelor Degree in Electrical and/or Electronics Engineering, Maritime Engineering, Certification in Computer Technology or similar field.
  • 3+ years in technical support, preferably in maritime, or digital navigation sectors.
  • Familiarity with ECDIS, digital charts, publications, SSAS, routing software.
  • Strong problem-solving skills and a customer-first mindset.
  • Willingness and ability to travel across the APAC region up to 10% of the time.
  • Proficient in remote support tools, CRM systems, and technical documentation.
Additionally, we expect you to be:
  • Experience with SSAS, digital publications and charting systems.
  • Experience in CRM software (Dynamics CRM), remote connectivity tools
  • Operational experience in logistics, fleet management, or vessel operations.
  • Familiarity with route optimization tools and methodologies
Why you and us?
You are valued – as your true self. At Wärtsilä YOU matter.
We value diversity and are committed in supporting inclusive work community.Your growth is supported. We believe in continuous learning & teamwork. Wärtsilian community has your back when it comes to development opportunities – so you can develop beyond your potential.
You get to make a difference. Innovation and sustainability are important for us. Every day, we - Wärtsilians - put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality.
Contact & next steps:
Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you'll receive a confirmation email.
In case of any questions, reach out to (only for questions from direct job applicants, applications through email will not be recorded or responded to):
Hyun Joo Kim
Talent Acquisition Partner
Email:
Last application date: 04/09/2025
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
This is Wärtsilä
Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals, in more than 230 locations in 77 countries, shape the decarbonisation transformation of our industries across the globe. Read more on Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Industrial Machinery Manufacturing

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