Technical Support Specialist

10 hours ago

Singapore Quest Software Full time

Company Description

At Quest, we create software solutions that simplify IT management and help customers achieve IT resilience. Our solutions enhance data performance, streamline migration and modernization processes, and strengthen cybersecurity for our clients. Since 1987, we have partnered with more than 130,000 organizations, including 95 percent of the Fortune 500. Quest provides a broad range of service offerings to support our solutions and meet evolving customer needs. Headquartered in Aliso Viejo, California, Quest employs over 3,500 team members in 39 countries.

Role Description

This is a full-time remote role for a Technical Support Specialist. The Technical Support Specialist will be responsible for providing technical support, customer support, troubleshooting issues, ensuring customer satisfaction, and utilizing analytical skills to diagnose and solve problems.

Qualifications

  • Technical Support and Troubleshooting skills
  • Customer Support and Customer Satisfaction skills
  • Strong Analytical Skills
  • Excellent verbal and written communication skills
  • Ability to work independently and remotely
  • Experience in IT management or a related field is a plus
  • Bachelor's degree in Computer Science, Information Technology, or related field

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